Tooling up for best IT ALM Management
It departments of huge federal agencies generally tend to have an accumulation of non-integrating, multi-vendor Commercial-off-the Shelf (COTS) engineering tools which are used in dissimilar processes. These disparate tools are the possessions of and administered by different contractors, internal organizations and agencies. To ensure smooth re-engineering with minimized impact to present day development and maintenance activities, such organizations require an integrated tool environment for optimized IT Application Lifecycle Management. Seamless control is what most organizations seek.
Organization Challenges in IT Service Management
- In IT Service Management organizations are always on the lookout for infrastructure and services that can ably support Information Technology (IT) development and maintenance. Most organizations have such support albeit in fragmented ways. Such organizations need to ensure complete synchronization between engineering, support and delivery divisions with its specific processes, structures, methodologies and tools respectively.
- The other challenges that most organizations face is with business solutions and applications which are generally developed and maintained by other contractor firms who used their own tools to support diverse phases of the development lifecycle. Such firms generally do not have any particular tool set for these processes. What they then tend to do is to develop the solution and then independently test it. These firms transport, store, control and test the code in another environment, more often than not with a different set of tools. Thereafter migration to the production environment, problem and incident reporting and tracking would be done using yet another set of tools. What happens with such myriad usage of tools that each of those tools becomes its own silo, which tends to reinforce the maintenance of silos across the IT department!
- The disparate tools may not be smoothly connected with each other, this makes information flow manual thus renders it sans coordination and synchronization.
- The IT department across such organizations find it difficult to share information between different lifecycle solutions, trace items through phases, propagate changes through phases, establish end-to-end automated lifecycle processes, enforce consistent project management controls across phases, and gain total visibility into the status and progress of development and IT projects.
To summarize the issues, the lack of process across the tools results in traceability between Consolidated reporting being performed manually. Additionally there is a lack of visibility between groups. Thus all the essential ingredients of true Application Lifecycle Management (ALM) will end up being left out!
Tooling up intelligently!
Organizations to tide over the above mentioned problems require a Life Cycle Development tool suite which can offer a uniform process, a common interface, and integrated tools environment with several tools connected through adaptors for seamless data transfer between them. It should support code storage, traceability metrics, reporting, development, testing, integration, production, and trouble-shooting. It should be superior to other tools for Requirements Management and Requirements Management tool and use current SDLC/ALM best practices for software development and maintenance. It should also provide clear guidance with its process methodology and also direct and guide for policies and procedures used by engineering review boards and other integrators that supports the organization.
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