Transferring to a Virtual Phone System: A Smart Choice for Any Enterprise
Selecting the right business phone system is a lot like selecting the right business partner. When the relationship is complimentary, efficient and fluid, work tends to get done. Calls are routed seamlessly, customer interfacing is professional and operations run smoother.
Whether you own a large enterprise or a solo practice, your phone system speaks volumes about your business. If callers are placed on eternal hold, misdirected or disconnected, your business’ perception takes a blow. If callers are further annoyed by busy signals, never-ending loops or static connections, you might just land a TKO.
Creating an engaging, hassle-free experience for callers should be every business’ goal. And a “http://www.pbxcompare.com/virtual-phone-systemsvirtual phone system can help do just that. Offering a robust mix of features, such as informational greetings, relaxing hold music and easily navigated routing options invite callers to connect effortlessly to your business. When customers believe their interests are important and their time is valued, your message is received with greater impact. By answering callers with an efficient, user-friendly phone system, you captivate and compel them in the right direction.
Benefits to Your Customers
The last impression you want to send callers is that your business is lacking. A well defined and executed phone system will ensure customers receive prompt and precise attention, evoking a favorable perception right off the bat. Here is a list of customer-oriented benefits available with any top-notch virtual phone system.
single number contact (that hunts for additional lines)
dial by name directory
inbound faxing
conference calling
maneuverable extension trees
toll free numbers
informational greetings
personalized customer experience
Benefits to Your Business
If providing superior service to callers is your goal, then exploring a virtual phone system is a smart starting point. If saving money on equipment, maintenance and monthly fees sounds exciting, then a virtual phone system is the right hook-up for you. And if achieving convenience, flexibility and professionalism is the game plan, then a virtual phone system is a slam dunk. Below are several compelling reasons for any company to consider when contemplating a switch. Make sure your choice includes the following features:
local, toll-free, international and vanity lines
additional extensions
transfer of existing lines
customizable greetings and phone trees
low-cost monthly service plans (and equipment when needed)
call forwarding, caller ID, call waiting, call transfer, voice mail, call holding with music
message alerts
auto attendant
informational and promotional messages
follow me/find me
inbound and outbound faxing
voicemail to text email transcripts
conference calling
call screening/tagging
technical and customer support
intuitive online-user interface
mobile app
scalable solutions
hot-desking and roaming
tracking and reporting
no long-term contracts
When weighing benefits of switching to a virtual system, the choice is obvious. And the benefits are far-reaching. Enhanced business image, improved customer experiences, increased versatility and convenience and deep cost savings are only a few immediate gains. To learn more about selecting the best phone system, spend a little time researching online or calling VoIP providers to help you make a smart choice for your business.
The author is a creator and researcher of small business programs and products on subjects such as Virtual Phone Numbers. Please visit http://virtual-pbx.choosewhat.com for more information on Virtual PBX and to compare virtual PBX systems.
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