Ways to Make Effective Communication
Just as good manner is important to build a relationship, good communication is essential to business success. As is known, everyone in a conversation wants his or her thoughts get across easily without any barriers and be understood by listeners immediately, especially for workplace communication.
At the most basic level, employees who don’t know what’s expected of them seldom perform to their potential. Almost every employee issue can be tied back–attendance, morale, performance, and productivity¬–to communication. According to a study, companies which communicate effectively are far more successful than companies in which employees have difficulty in communicating.
This time, let’s see how a group leader communicates effectively in routine work.
A group leader, say in an electronic company, may meet his work members one by one, listen to his or her plans of selling iphone 4 covers in the following month, give some suggestions to the report of last week’s sales volume, analyze and discuss the problems appeared when selling iphone 3g cases. After all these work, the group leader perhaps checks the performance and progress of work members’ in order to appraise and give immediate assistance to them.
A group leader may meet his work members in group as well. He may gather some or all the group members at the beginning of the workday or the shift to discuss goals, challenges, or operating plans for the day. This kind of meeting can be conducted in an open space, and the time should be in 10 or 15 minutes, such as passing down memos, informing new plans.
Moreover, occasional meetings with individual employees are used for an exact purpose. This meeting should last about an hour or more and include a question-and-answer part. If the company culture discourages searching questions, they can be submitted anonymously in advance. Finally, occasional “lunch and learn” gatherings are good for a casual discussion of a company, for introducing new products and strategies, or for most any other less important subject you would like to talk.
Another key point to make an effective communication is to make sure your words are heard. Some people may think about private things when you are passionately introducing your new plan for attracting customers to buy iphone 4 case in your company or sharing your experience of how to communicate with customers. Truly, they are “ listening to you”, but what you are saying is not heard by them. In that case, you are in a failed conversation which wastes your time and energy. So try your best to sharpen your message. Generally speaking, a listener is able to remember about 4 points in a communication, so making your words short, simple and concise is the best choice to get them stuck on you. This is rather important when you are making conversation especially in public and want them to understand what you mean and remember your point of view immediately.
Too many knowledge are hidden behind communication, to some degree, a successful career depends on how well a person master the skills of communication at work.
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