Top tips for effective issues management for enterprises
America is witnessing an interesting trend with enterprises using both onshore and offshore models for their diverse projects; such an amalgam of these two models has obvious cost benefits for the enterprise. So while the enterprise may set its development centers somewhere in India where their products testing would be carried out, the enterprise’s actual project office would be in the US. Even as the enterprises that follow the offshore-onshore model, they have to deal with different challenges that may confront them owing to the disparate geographical locations of their projects and development centers.
In this brief article, we will provide some tips which can help ensure enterprises with effective issues management for their projects which may be located in diverse locations. These tips include:
- An enterprise should have a tool that should necessarily be equipped with a geographical separation mandated web-based application that can with its centralized repository enable secure and easy access to all users, irrespective of their physical location.
- Issue management tools should be employed that can help an enterprise coordinate and manage workflows through automatic task generation and measurement metrics.
- Enterprises should employ such tools that can manage their requirements and approval processes. The tools should be able to create reports on requirement documents and specifications efficiently.
- An application lifecycle management tool is required that can enable enterprises to change requests directly into the system, wherein through a simple login all relevant information (issue metrics) can be obtained in real time.
- Enterprises should opt for those ALM tools that can define and enforce issue resolution processes. This will ensure that customized iterative processes can be developed and improved for any issues management process. The issues process further makes certain that issues discovered in the daytime in the US are available for access at night from India, and their results are available the next day back in the US.
- Typically an ALM application that is browser based can prove very effective for enterprises because it can enable enterprises to connect with their geographically distributed users through a single platform.
- Enterprises should seek out for that tool that can effectively manage their maintenance and development projects for both internal and customer driven projects.
Every enterprise is on the lookout to ensure efficiency and enhanced management of their project lifecycles. With the above mentioned tips, enterprises will hopefully get some insight into what they should be looking for in that perfect issues management solution.
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