Virtual PBX Systems: The change to consider when managing your company
Switching over to a virtual PBX system can result in several improvements when it comes to the day to day operation of a business. This is true of both large and small businesses, but smaller businesses may see the greatest benefit of all. The capabilities offered by virtual PBX can drastically improve the communication abilities of a business.
Call Forwarding
One of the first things that comes to mind for any business that considers virtual PBX is the ability to set up call forwarding. This is an incredibly helpful feature that provides employees with more flexibility in terms of what they can accomplish.
It is not always possible for an employee to remain at their desk at all times. Nor can clients or other employees be expected to know both the office and cell phone number of an employee.
Today’s employees are required to spend a great deal of time away from their desk in order to get other things done. A good business understands the value of face to face meetings and engagements.
Call forwarding resolves all of these issues at once. If the employee is not present at their desk, the call can simply be forwarded to their cell phone. In this way, an employee can leave there desk without being concerned that they could miss a call from an important client or manager.
This feature provides a great deal of flexibility to a business at a low cost. This is especially helpful for small businesses, in which roles are more loosely defined. Employees often have to perform several tasks at the same time with less specialization. Call forwarding provides the flexibility necessary to make the most of these tasks.
Virtual Attendant
Efficiency is key in the function of any business. The more resources wasted by a company, the less profitable it will be. Virtual PBX offers several ways in which to improve efficiency, but the virtual attendant is one of the best.
When clients, partners, or other business contacts get in touch with a business, the initial contact is one of the most time consuming aspects of a modern business. Phone attendants waste a great deal of time placing customers on hold and trying to get them to the correct department or representative.
All of this time can be saved with the use of a virtual attendant. The virtual attendant allows the caller to route their own call in order to ensure that they are put in touch with the right department. This saves a great deal of time. On top of that, the virtual attendant can sometimes answer the caller’s question without every having to connect them with a live representative, which saves a great deal of time, and time is money.
Virtual Fax
One of the most useful features of a virtual PBX system is the virtual fax. The majority of businesses can’t handle all of their communications with phone calls and emails alone. Faxes are often a necessity in order to accomplish specific tasks.
Traditional fax machines can often become congested when there are too many faxes being received. The line can go busy, making it difficult to transfer information. People can wait in line for their fax, which can also be a time sink.
The virtual fax avoids these problems by using the broadband connection to send faxes. This way, multiple faxes can be sent at once. The fax can be sent directly to an employee’s email, which allows them to view the information without having to have a physical printout. This can save a great deal of time for the business, making virtual PBX a great choice to consider switching over to.
The author is a creator and researcher of small business software and solutions on subjects such as virtual PBX services. Please visit http://virtual-pbx.choosewhat.comfor more information on virtual phone service and to compare virtual PBX systems.
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