Shanghai home appliance maintenance fees, maintenance fees are charged the standard – appliance repair, Skyworth – HC network appliance industry-hc360
Recently, the Shanghai exchange power
Home Appliances
Business Association in conjunction with the relevant departments jointly develop and begin implementation of the "maintenance of price behavior of the Uniform Rules" (the "Rules") on-site fees, maintenance fees charged were clearly defined.
Businesses to ensure their effectiveness, and will not allow staff Baipao, so start charging door fees or charges, but a long time, door charges, the lack of startup costs in the implementation of rigid standards, maintenance personnel often appear "big opening Lions "wild speculations, or does not resolve due to a failure of repeated charge door fees. "Rules" provides in excess of the "three guarantees" the price charged in home appliance repair, should the cost of services provided by fee basis, divided into specific maintenance costs, zero
Fitting
Fees, service charges home three. If the detected fault, but users do not want to repair, the only unified regulations in accordance with 30% of the cost of maintenance fee; not detected after detection of fault or beyond repair, free of maintenance fees; door Except for a unified standard fee charged accordingly, the result of not a result of many home repair, and only one door, as do.
In addition, the "rules" of the "post-warranty repair," The regulation also stipulates that self-repair after the date of delivery, electronic goods, 60 Mary Rose with a period of 90 electric equipment used on natural forest protection, during maintenance if the original part failure can be reproduced or exchange of damaged parts, maintenance organizations should waive the cost of repairing all again (except improper use).
AC electric appliance business
Shanghai Industry Association, said the Secretary-General Han Jianhua, home appliances repair Smart Call platform launched the "maintenance of the Uniform Rules of Price Behavior," can regulate the social behavior of commercial maintenance services network, that maintenance of prices to ensure the specification, maintenance, used parts to ensure selection of qualified products, home appliances have repaired warranty period, so that consumers will receive honest and reliable service.
Backgrounder
Journalists call a service telephone number of household electrical appliance enterprises understand, within the warranty period (either "three guarantees" of corporate commitment to repairing or period), visit fees, maintenance fees, all without charge. But after the super guarantee, the company charges for the implementation of different standards. By investigative reporter found that most local brands such as Skyworth,
Hisense
,
Konka
And so on set and guided by the headquarters set, branch to develop according to the price level around the charges, in general, not much difference. For example, in Beijing Wuhuanyinei charges 40 yuan more than three, but some foreign brands such as Philips,
Sharp
, Sanyo and other service providers by the outsourcing of services to develop standard prices, charges between 50 to 100 yuan, higher than local brands. As for the boot fee, different companies have different requirements, some said that if not for maintenance, not charging any fees, and some said that if the product was repaired, not a separate charge for inspection fees, but if consumers choose not to repair shall be a separate charge for inspection fees.
Vice president of China's home appliance repair Chi Bing Guo explained to reporters, "price tag that provides appliance repair services," clearly defined, appliance repair service fees include inspection fees, repairs, home maintenance services need to be charged home fees and so on, but the level of fees provided by the enterprises according to their own circumstances, its format, content submitted to the local relevant departments for approval for record prices. He believes that people are commonly known as the boot fee is non-standard to say, the right to say that the inspection fee. Appliance functions gradually increased and the structure more complex, more and more high technology content, which on the technical level of maintenance personnel is increasingly high demand. Skillful and maintenance personnel can see the phenomenon of mechanical failure or even just heard described, which can quickly analyze the components or circuit board is bad, then use the instrument to measure determined, it can be said for the failure of the inspection is the maintenance core technology, so the cost of maintenance costs typically account for 50%, even 90%, according to different replacement parts difficult process, but only a small part of the repair costs, or even less than 10%, such as only a simple replacement of a resistor or similar components, manufacturers have sometimes made a reduction, but more difficult process, and technology cost for replacement of failed parts on the high proportion of these. Companies usually consider the separation of charge inspection and repair costs. At the same time, maintenance requirements should the consumer home repair, will have to increase business costs, a reasonable charge door fees, examination fees should be, but business and costs associated with maintenance personnel in charge, you must express charges to consumers to protect the consumer's right to know and to choose.
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