Beijing Unicom consumption rates experienced a crisis of confidence unclear – Beijing Unicom-IT industry
Ministry of Industry and the latest telecommunications user satisfaction survey results show that our overall telecom customer satisfaction steadily, but there is different between customer satisfaction business. Among them, the phone users are more focused on the issue reflect charges and fees. The reporter has also found an interview in Beijing, China Unicom Beijing Branch (hereinafter referred to as "Beijing Unicom") there is unclear charges, SP arbitrary deductions and many other issues, the service has become the focus of many consumers are not satisfied.
Charges annoyed consumers unclear "Spent 7,000 yuan to buy the one Mobile It took less than a week was down, was also informed that arrears more than 4700 yuan. How do I do not understand how this is going on! "Mr. Tang says a frustrated consumer.
November 21 last year, Mr Tong Ma Dian Bridge shop in the large and medium handled Beijing Unicom 3G mobile phone packages to purchase and binding services, including Apple iPhone 3GS16GB a mobile phone, and select packages of 126 yuan. But on Nov. 27, Mr. Tang's phone was shut down. The next day, he went to the Asian Games Village Beijing Unicom, the Office of arrears of business inquiries, a salesperson told that his phone has been delinquent 4708.6 yuan.
"Binding the original purchase cell phones and business network without being told the specific charges, the so-called standard collection method, I signed with Beijing Unicom's 3G customers and 3G network contract agreement in customer networks Why there is no way on the standard rates charged The provisions specify? I use 3G services, China Unicom time a week, why has not received any information on the standard rates charged prompt manner? "Mr. Tang asked.
Reporters found that rates on Beijing Unicom is not ambiguous cases. Consumer Wang at March 4, 2010 Beijing Unicom, check your phone Huafei list, after consulting salesmen know the truth Songge monthly fee charged for no reason 8. "I do not know how long detained here, all can be found from the Internet are deducted a month." Wang resignation.
"For the well-known enterprises such as Beijing Unicom, the people believe in the credibility of the enterprise. But as an ordinary consumer can not be introduced or not signed by the clerk no relevant provisions in the contract specify the circumstances under a business service can be fully aware of the specific charges way. "said Miss Bai Linggao a company.
SP arbitrary deductions into focus Last October, a woman who lives Huang Village, Daxing found that telephone charges in a 90 yuan more information on fees. She decided to check Hua Fei Long Shan. Call 10010 inquiry she learned that home fixed telephone in the afternoon of September 24 have dialed 96209,96282 and 95169 the three numbers, each time the costs incurred for the 30.
Office in Beijing Unicom's business, a landline telephone has just handed the machine the Lord said, found that 96,265 of the information costs 30 yuan, but obviously not played a similar number. Beijing Unicom's operator said 3-7 working days to reply, it is estimated there will not be any answer. "My own phone is like someone else's ATM, the number on the button to button number. Unicom and China-Taiwan relations this information is certainly not ordinary." The consumer said.
Ms. Lee went to Beijing Unicom consumers the matter of complaints, the staff informed, the information platform with Beijing Unicom Cooperation Third-party agencies, Beijing Unicom is withholding fees, charges need to look for these companies to discuss the matters in dispute. In addition, the plane encountered such information, or you can choose not to pay.
Recently, from China Electronic Chamber of Commerce network of 315 consumer complaints published "2009 Report of the telecommunications industry, statistical analysis of complaints," shows that China Unicom, a service charge issue is the focus of the user, SP deductions accounted for 1 / 4 ratio of 18.24% of the unknown charges proportion accounted for nearly two percent, chargeback dispute is always the main complaint.
Problem service can not "pass the buck"
In addition, consumers are generally dissatisfied with the service of Beijing Unicom. Mr. Tang as 4700 yuan telephone problems and Beijing Unicom has conducted a number of communication and customer service, customer service personnel are committed every 24 hours to reply, but so far no news. Ms Choi
consumers are using the city of Beijing Unicom Ruyitong long card, and apply the Hebei (Yanjiao) for family province (a kind of tariff concessions), operators are told to return the information for a successful family province. But Ms Choi was found, and no one until now Beijing Unicom provincial rates by family standards to charges she Unicom in Beijing, the Office conducted a complaint online business. ", They had customer service representative came to call, to the exact opening of the family of its services, so pending results, then there will be no news, I hang up 10010 for the manual complaints, but also to pending results may have fallen on deaf ears. "
"Unicom's service is really bad, and only know that money does not know the service, we chose a customer point of view that the rule-making company now!" In a consumer message 315 Consumer Road Network.
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