Just buy a new Samsung TV in 5 months Naoqi "strike" – Samsung, LCD TV, flat panel TV – Network Appliance Industry
Mr. Li bought new Samsung Liquid crystal TV 5 months only posts on Naoqi a "strike." Clearly still in the warranty period, repair costs can not avoid not only the single, even more ridiculous is the price of higher maintenance costs than we had 700. Today, higher cost of flat panel TV repairs
Machine Although the price of things against the common sense, it is hard to understand, but often occur. To this end, an interview with reporters yesterday, the city pay
Home Appliances Deputy Secretary-General Li Xihong Association, opened the "Guaizhuang" of answers, most important reason is because the current zero-flat-panel TV
Fitting Prices provided by the manufacturer.
Bought 14,300 yuan to 15,000 yuan repair
Consumption By Lee bought a Samsung 46-inch LCD TV, priced at 14,300 yuan. Use for five months, broken TV screen failure occurs, after repair, confirmed non-quality problems, have to pay maintenance, but maintenance quote 15,000. Consumers to figure out how, just 14,300 yuan to buy a new, higher prices have to swap components. After several fruitless negotiations in the case, consumers help Luwan District Consumer Protection Committee.
Higher than the selling prices for the maintenance costs, the Consumer Protection Committee asked Samsung brand professional service organizations, the agency said the service offer is provided by the unified headquarters, they can only operate according to instructions, no specific explanation. Contact the Consumer Protection Board and then the headquarters of the Ministry regarding the maintenance costs higher than the selling price should not always avoided. In the end, Consumer Protection Commission by conciliation, the agency agreed to exchange 12,300 yuan, 2,000 yuan lower than the price of consumer acceptance.
Product updates are not fast parts
General Although consumer disputes be resolved, but the one in question is still lingering. According to AC household electrical appliance industry associations Li Xihong City Deputy Secretary-General said on the market today
LCD TV The status of a long history of high maintenance costs. Such "Guaizhuang" for many reasons, but the most important parts is the price of flat-panel television manufacturers by the requirements. In the past, the brand and model of TV parts commonality is very high, but flat-panel TV technology updates now faster, even the same brand of spare parts between different models can not be universal. Manufacturers do not provide spare parts to the maintenance department, maintenance department can not repair. While in accordance with the provisions of the maintenance side, when a specified price maintenance, can only based on the increase in the price at 30%, but some of the major components, such as
LCD screen And other ex-factory price is very high, the maintenance department only about 5% real increase.
In the end is what causes the main parts prices high? Li Xihong further explained that high prices on flat-panel TV repair the problem, industry associations have repeatedly communicate with the factory. Factory explanation on the current flat-panel TVs refresh rate is very high, the market life of each model are very short. Therefore, the factory is usually a model of production are produced when a group of machine parts
Stock Has been done in future maintenance. The price of these parts is the natural price in accordance with the then new. When consumers buy this product, time, and when problems arise, I am afraid this product has already ceased production, cut prices. As a result, prices of spare parts market is currently priced at a spread will occur.
Although not unreasonable interpretation manufacturers, experts also said, there are some manufacturers to jack up the price of maintenance, forcing consumers spending again, buy updated products.
Consumers have the right to informed business
not play the "boring package"
This, Luwan District Consumer Protection Committee, said in Shanghai, "Consumer Protection Ordinance" clear: consumers purchase and use products or accept
Service
, The right to ask and understand the real situation of goods or services, and trading conditions. It also provides that: the operators to provide goods or services, should be used to understand the language or clear text to make a true description and explanation, and to ask consumers to make real response. "Integrity" is the enterprise's foothold in this, maintenance costs higher than the price of similar things, so the operator can not play the "boring package."
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