Supply Chain Management Solution Crucial to Business Services
Introduction: The phrase “demand and supply” is known to most of you and to feed that demand the supplier has to procure the materials to produce the demanded product. In a more technical language, the supply chain management (SCM) software is the management dealing with the logistics of manufacturing and the delivery of any product. Customer service and the disposal of the used packing or expired product are also part of this management. Finding the right balance between the procurement, making, delivering and service costs is supply chain management software solution.
The company that seeks quality will integrate art and science in a perfect blend to reach the optimum in production, customer service and packaging. Customer’s demand is the ultimate for any company thriving on such a factor; at the same time the production charges need to be controlled so the selling price does not deter the customer. Thus leading companies endeavor to have a flexible system with the maximum relevant information for resources revolving around the customer’s needs.
There are about five basic steps to this SCM software – viz. Planning to procure the goods needed to make the product and deliver to the customer’s satisfaction. Sourcing the goods cost-effectively to enable reasonable pricing of the end-product. Making the product process, which involves the workers, place, testing, packaging the final product. Delivering, often known as logistics, the finished products to the warehouses on the way to the various selling points. Return of damaged and expired goods with the right customer feedback and responsible service to discontented customers.
The supply chain needs to be monitored strictly so that the balance is maintained without increasing production costs or the end price; because it can account for more than 50 percent of the manufacturer’s business costs and a similar percentage of the company’s assets. Obviously this has a direct impact on the sales and customer service, which is the essence of the whole business.
Generally all companies doing business today maintain software regarding all the aspects of this process, as most of them have upgraded to computerize monitoring. Thus the ERP or enterprise resource planning and CRM or customer relationship management help to provide data for the SCM.
Some school of thought stress on seven imperatives for achieving dynamic heights in this field and these are: logical and clear value creation program; enhanced and value-added delivery system; design in segments to adapt to different characteristics; a business model optimizing the company’s global operations; choosing a niche and investing wisely; information technology focused on insight and responsiveness; a work culture powered by high performance.
The needs of the customer keep changing with time and to keep up with a global demand the manufacturer is always on its toes to keep abreast of the market.
No matter how hard the manufacturer tries there comes a time when the product is rejected due to quality and it becomes an acid test for it to expertly pacify the customer and retain his loyalty.
No wonder the RayMedi supply chain management solution is so crucial to all companies and services.
The supply chain management solution is the management dealing with the logistics of manufacturing and the delivery of any product. GoFrugal provides retail supply chain management software and supports multi-location retail store based on the product category or other parameters. For more information visit gofrugal.com
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