Chong Hong-zero distance service concept of service co-pilot and Technology – Hong combined – Education Industry
Recently, CASE identified "consumer and service" 2010 3.15 Consumer Rights Day theme, its main purpose is to emphasize the focus on consumer rights protection work should be closely stimulating consumption and expanding domestic demand, good service. Hong Hop Technology timely and moving, with "good service" oriented, following the macro before pushing " Projector 4S shop "concept, the management system on the customer service again manifested themselves in various areas of the two additional stations, increase Education Services industry efforts to take the lead in the industry carry the "Zero Distance Service" banner.
2009, the national response to the economic crisis 4 trillion infrastructure policy of stimulating domestic demand, the educational market, Metal Mesh, but also to Projection Machine markets opportunities. Education industry is for the projector industry, consumer groups, the most widely audience, the use of large, secondary consumer fast, accessories and maintenance of surface characteristics of strong consumption determined in the projector market dominance, the so-called "de Education industry was the world. " But because of the unique environment derived from the use of the many problems plaguing large companies. To solve these problems, fog hung together technology, from the root of the problem?? Improve maintenance rate, and consumers to create "zero distance" service concept.
Maintenance depends on maintenance of the pace of distance, spare parts supply, Technology And cost, the establishment of two stations to make more three-dimensional perfect service system. In this connection the author deliberately exchanged together Technology Service Director David Mr. Xie Jingsheng. First Xiezhu Ren functions on two stations have been described: "The main function of the secondary stations is reflected in the reserve certain spare parts to complete most of their land maintenance; right to market their daily technical support; on their way technology and Sell Staff training and guidance; do under the jurisdiction of the maintenance of the data statistics; emergency incident handling. "Peep one with knowledge the whole picture, by two points functions, is easy to see Hong cooperation on science and technology in the service concept the care and thought.
Then that two station concept in the education services industry is how to reflect the "zero distance" it? "Specific to the education industry," Xie Zhuren said, "As the industry on the projector usage rate, combined with human factors are often generated because of non-quality maintenance. such as switch machine frequently, heat dissipation is not enough emphasis on the product, such as neglect of maintenance. It often takes up a lot of human resources service center, while also resulting in the maintenance of the sharp rise the increase in customer wait long as the status of the two stations from the fundamental solution to this problem. "Tracing the source, only the release of the center's human resources, making high-level technical personnel in more depth to the client side to provide guidance and training in order to minimize the possibility of repair in order to achieve zero distance center technicians to communicate with customers.
Other Xiezhu Ren said, "At present Hitachi projector sales maintenance services, all hung together by a technology sales and service network throughout the country to bear, including the Beijing headquarters of maintenance centers and affiliated stations and a large area two regions Branch, Office of the pit. in 2010 we need to further improve service levels, continue to reduce the amount of return to center maintenance, general repairs done until the localization of zero-wait for the user. "I understand that David co-repair station completely autonomous, did not join the company, with a high uniform coordination. I think that setting up two points despite increased business costs, but also reduce the time customers wait in order to achieve a primary repair technicians and customer zero distance. Thus any long-term benefits are immeasurable.
This point, we can see, in the service management system, especially between enterprises and customers, "distance" does not necessarily produce the United States, only hung together as technology such as to serve the customer base, in-depth customer means to continuously strengthen enterprise service management activity, forge ahead to further interpretation of "zero distance" of the United States!
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