Tiger at the beginning – Jin Su Ji three users and then v. Hitachi Excavator – Hitachi Construction Machinery, Excavators, fault excavators – construction machinery industry
Ji Jin Su v. Hitachi three users again Excavator The picture shows the Hebei user excavator ZX330-3
HC Engineering Machinery Network Says New Year weather, Tiger Tiger air indeed Construction Machinery Industry had an injection of new momentum, however, HC Rights Platform Engineering Machinery Network In the new year since the first complaint received, the focus is still concentrated in the last year, the first object?? Hitachi Construction Machinery Excavator, the defendant could still be a spray-type excavator Hitachi Construction Electrical. The complaints were related to the Hebei, Shanxi, Jiangsu, three users, the main complaint spray excavator Hitachi Construction Electrical Fault frequently not addressed immediately, the challenge, Hitachi excavator quality problems, and after-sales service is far less than the prior of commitments.
Hebei user complaints "loss" excavator
Spirit of trust in the industry well-known brand, with Hitachi Construction Machinery Proxy Business – Beijing Horse Sell Staff vowed to ensure after-sales service, Hebei Laiyuan user Cui keep people in April 2008, in Beijing in Hebei Laiyuan Office of the horses purchased a EFI excavator ZX330-3, with a total value of approximately installment 1.5 million yuan. For individual users, 100 million is not small number, high investment is expected to have high returns. However, "This excavator is completely cargo loss." One mentioned it, people will regret not cope Cui deposit.
Month overhaul "The excavator to buy back, there were a few glitches, but they repaired, and not to mention." Cui keep the public recalls. The beginning of the first major failure was in June 2008, failure to exhaust black smoke emission performance, the machine operating time was 1,800 hours. Warranty period in accordance with Hitachi excavator, working 2000 hours or up to one year of purchase, any of which a first for the warranty expired, but the excavator did not exceed the warranty at this time. Not expected that the "horse's service personnel, said Beijing does not affect the normal use of black smoke, not maintenance."
Hebei user excavator Black Smoke Black smoke is a precursor to big trouble. July 2008, the excavators and other serious problems arise Bie car, this time working hours to 2200 hours, beyond the warranty period, which means users need to dig their own maintenance of the. The overhaul was a full month, seriously affect the progress of the project, Choi kept people have lost a big client. Excluding indirect losses caused by failures, maintenance costs alone is not a small sum. "They replace them a lot of small parts, which I have to dig parts costs. Finally, the nozzle and the pump to finish it all changed, doing we nearly 30,000 yuan. Removed to the old parts they want to take away, or maintenance fees also add up less than half. " Black wind nights on high flame
2009 year end, "That was last year on December 30 evening, I remember very clearly." Choi says keep people. At this point, excavator time of 2800 hours. "Black wind high in the night on the hillside mine, the excavator without any warning, suddenly turn off, after the operator did not dare to make the excavator." The repair, a full after-sales personnel over the coming ten days. "Their attitude is getting worse." Cui keep people complained to the author. "This is still for fuel injectors and fuel pumps, charging 22,000 yuan. Of course, down the old parts is to be taken away, or not the price."
Black smoke again Overhaul twice, spent more than 50,000. February 2010, less than a month away from the last repair, excavators exhaust black smoke again. "After a week of repair, after-sales staff came over, after that the black smoke can not repair, and other significant failure of the Caixing. It is estimated that, had to change fuel injectors and pumps." Cui keep the people on this very angry, "one of two 30 thousand dollars of maintenance costs, completing less than a month has broken, so to repair to when repair is tall? "In addition, Cui keep people on each injector and pump need to replace the whole challenge, he a few examples, "I have some friends bought a Hitachi excavator, after failure, any warranty on a change of fuel injectors, warranty, and have to replace even with the nozzle with a pump. "
Interesting talk Addition to complain about the quality excavators, the CUI keep the public service for the Beijing horse getting worse very dissatisfied. "Now to repair, almost have to wait more than a week before renowned for their people. I was in Beijing to buy horses excavator Laiyuan office was committed to the particularly good, did not expect to buy after a while, but Laiyuan offices removed, and now can only find Shijiazhuang branch. called Shijiazhuang branch often could not find one, not the transfer is resigned to go, especially frequent movement of persons. " Save the people, according to Cui
reflected in several branches in Shijiazhuang are missing the after-sales personnel, including an after-sales manager, he is familiar. Now he knew the only after-sales staff also is Yan-hui, and to the author Yan-hui's call. I make over, a man answered the phone, recognize the branch in Beijing, Shijiazhuang horse, but does not admit that he is Yan-hui, saying only that the wrong number and ask the author's identity. Interestingly, when I mentioned that people kept Choi, the man immediately hang up.
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