Poor service complaints from high-temperature appliance sales did not fall season – home appliance sales, home appliances – home appliances industry-hc360 HC Network
Recent months is
Home Appliances
Sell
Of the season. All shopping malls, supermarkets are also spared no effort to take a variety of promotions and do everything possible so that consumers pocket. However, a wide variety of household appliances, in a lot of convenience to the public life, it also brought some trouble.
Consumer: Aftermarket
Service
Bad bad bad
Recently, Yantai University sophomore Xin Liang, an electronic shop in the city to spend 3800 dollars to buy a laptop computer, originally thought in the summer make good use of this computer to learn the Internet, did not expect that no two days the computer is can not be switched. "After that I sent to notebook
Electronic
Mall for return, mall workers say this model notebook products for the discount, can not be returned, can only guarantee repaired within three days. But all repair for a week, not repaired laptop. "Xin Liang.
In fact, people who have had similar experience to many. Zhang and Hill lived Zhifu purchased last year
Air conditioning
Leakage failure occurred, after the repair, maintenance workers came home the next day to repair, and accessories and home costs a total of 200. However, maintenance found the day after the use of still water leakage, gave maintenance workers on call to repair, no one can no longer visit the.
Business: not enough staff staff
The face of dissatisfaction of many consumers, many appliance manufacturers are often no sales.
"Summer is the peak of the use of household appliances.
Refrigerator
, Washing machines, air conditioners become hot complaints, related complaints accounted for all the home appliances can be more than one third of complaints. The higher prices of single large appliances, used more frequently, and therefore a relatively high probability of problems. "City within a supermarket Xinghai Xia said home appliance sales person in charge. Plus installation of large appliances, transport more complex, improper installation or any problems during transport may affect the quality of the product.
According to the industry, due to the lack of after-sales service, complaint rates lead to increased household appliances, household electrical appliances industry is widespread, "Mishap."
Many household electrical appliance enterprises service personnel are composed of personnel from the migrant, very unstable, and every summer, these migrant workers usually return home harvest crops, leading to there summer home appliances business service sector "vacuum" state .
CASE: 67 complaints over a hundred pieces of the month
City Consumers Association staff package Weiwei said she can often receive public dissatisfaction with home appliances and service complaints. Package Weiwei said: "This year, 280 complaints since the first half of household electrical appliances, 12.6% of the total volume of complaints, involving
TV
, Air conditioners, refrigerators, digital products and computers. Among them, 67 months alone, there are more than 100 cases reported, two months about 20% higher than in other months. "
Package Weiwei that the complaints of many household appliances, from many causes. First, as market competition, manufacturers of home appliances to take the race on the way to keep the prices down to seize the market, the factory's product quality problems are predictable, high frequency of maintenance has become a common problem with household appliances. Second, the service is not timely, long time to repair. Consumers to service repair, maintenance personnel often bad service, or delays in the grounds of lack of parts no maintenance.
Expert: Comparison of different brands and more
Industry to remind consumers before they buy appliances, a good idea to set out the sets in advance the program to buy home appliances, once a brand of products, discontinued or in short supply, there are alternative options to choose from. In addition to better understanding and technical terms related to home appliances and a noun, so the time of purchase will be more active and handy.
"In the purchase of home appliances, consumers must be optimistic about the" repairing "or" warranty "." Shandong Institute of Business and Economics Professor Liu Guangyan said. According to China's "Consumer Protection Law" stipulates that the state regulations or business operators and consumers agreed repair, replace or return the merchandise, the operator shall be responsible for repair, replacement or return. In
Warranty
Still can not repair within two normal use, should be responsible for replacement or return.
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