To Increase you’re Sales think Like a Customer
In order to increase you’re sales here are the following list of the best way to think like a customer. Just a reminder to you that customers are the lifeblood of any and all business so if you or you companies are constantly losing sales and customers it probably because of your poor customer service then these ten lesson will serve as a reminder to you.
In case you want to go the extra mile, yet you feel like you already have a pretty good customer service, then these techniques will probably help you to attract them with the intention of keeping loyalty for years.
A. Be like a customer by focusing on the customers problems. Customers were not after your service or your product; they are more interested on buying solution that could fix their problem.
B. when a customer changes his or her shopping behavior, there could only be two way, why? The first one is that when they making a life and death decision, and the second one are if they have been given an important reason to change their behavior and that is only if they want to.
C. The manner that your staff posses will eventually be passed on to the customers. If you do not want to suffer the consequence down the road make sure to take care of your staff
D. If a certain situation with your customer having negative expectation then you need to take place to handle that matter.
E. It very essential to those companies to value those staff that make important and money contributions. Because as what I have said a while ago, keeping your good employees is certainly crucial, as well as firing those bad apple.
F. Be the leader that your staff needs. Leaders and effective management are shown by your actions and example, not from inside your office.
G. Proper handling of the problem should be effectively smooth. This means from the very first time they complain, customers should never have to talk to multiple people in order to have their problem solve, make sure that the problem is well handled.
H. Watch out for those staff who has the attitude like “that is not my job” those kind of attitude should be corrected by firing them if they don’t have the desire to improve the company and by setting up a cool and motivating workplace environment that people want to work hard for.
I. It’s not the job for a customer to deliver a quality service for you.
J. Having the resources of major business, I suggest never to try opposite competition with those dominant opponents. Try out bazaars and you might see potential and haven’t been taken by the big boys. In your profit margin try to focus on a small amount of products, concentrate on a certain niche rather than broaden your horizons too early.
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