Free installation of unauthorized fees merchants actually worthless verbal commi
Harbin reflect consumer Zhang told reporters recently he Hongqi Street, Harbin
States United States
Black Swan
Home Appliances
Center to buy a water heater, when the salesperson promises free delivery, free installation. Surprising is that
Service
Onsite installation of officers was hit by Mr. Zhang received nearly 100 yuan of materials. Mr. Zhang to realize that the so-called free installation, in fact, another mystery.
According to Mr. Zhang told, the family normal tiling bathroom wall, but the tile installer that caused by thick walls, need to install two expansion screws longer required to pay 30 yuan; two heater hose connection longer, of each charge 20 yuan; stick to the wall heater with porcelain white plastic remote control needs, charges 15. Mr. Zhang said the fees are too high immediately, building materials stores to go buy their own. It is understood that hose connection in the building materials store brands, but 78 yuan for each root, root expansion screws, but 23 yuan each. In addition, porcelain white plastic bucket used only by a barrel of less than one-fifth was charged, Mr. Zhang is also unreasonable and too wasteful. Can be installed officers said, "to use our
Fitting
And raw material quality issues arise for us to bear the responsibility, otherwise we do not take any responsibility. "In desperation, Mr. Zhang had money or pay the bill.
Coincidence. Harbin in June this year, consumer Chan Hei Long in the market to buy a large ceramic wash basin and a toilet, the same salesperson promises free delivery, free installation. Installation, no water hand basin, block, block water charging 50 yuan for each; hand to install a water basin elbow, charges 25 yuan; Toilet installation connect the hose, charging 20 yuan; for the toilet and the ground connection between the fixed porcelain white plastic with a point, charging 20 dollars. He is paid a total installed cost of materials up to more than 100 yuan. Mr. Chen asked: You are not committed to free installation? Installation personnel to answer, the installation is free, but the materials need to be borne by consumers, but these purchases, Mr Chan did not explain when the salesperson. According to installation officials said the manufacturers of these installation business is contracted to them, and if not install the material on some money, they earn less money. Even if consumers buy their own accessories, installers are often able to find various excuses to charge you.
In fact, this situation had
Decoration
Most consumers experience encountered. Known as free shipping, free installation, but in fact all sorts of excuses arbitrary charges phenomenon, present in the household appliances,
Home
Facilities installation industry has become the industry "hidden rules." Reporters in the provincial CASE staff. According to reports, in accordance with the "Consumer Law" provides that: operators and consumers have agreed, shall be in accordance with the agreed obligations; operators should provide consumers with the goods or services, real information, not make false and misleading propaganda. Meanwhile, the "Consumer Protection Regulations of Heilongjiang Province," provides that: the operators and consumers to trade, should follow the voluntary, equality, fairness, honesty and credit, goods or services shall not be false live demo and description. Therefore, household appliances, household facilities
Sell
And installation of the existence of such acts seriously violated the consumer's right to know and the right of fair trade.
Consumer Tips
Provincial Consumers Association reminds consumers still have to select the big brands as far as possible, good reputation, perfect service system, appliances, household facilities, manufacturers and traders of commodities, they generally have their own fixed installation team, consumers will you can really enjoy the free service. If the business promises free delivery, free installation, consumers may request a written commitment of its issue. Once the actual operation of specific installation in violation of a written commitment to businesses, consumers with a written commitment to the business of the Department of appeal or to have
Consumers Association
Complaints against businesses.
I am an expert from carwash.cn, while we provides the quality product, such as car wash systems manufacturer , car wash equipment manufacturer, car care,and more.
Processing your request, Please wait....
