Samsung color TV sales backlog has been discontinued suspect deliberately withhe
Consumer Protection
have pointed out, the operator conceal important information products, leading consumers to make the wrong choice, such sales constitute unfair trade obviously, its behavior can be identified as fraudulent.
Specially purchased for the marriage
Samsung
TV
, Even stop production as early as three years ago. The information is so important, why the consumer has no knowledge of? Hangzhou, Ms. Yang has deeply upset and international big-name "Samsung" has once again questioned.
To
Fitting
Shortages stall repair responsibility?
Ms Yang's dispute with Samsung TV from protracted repairs. Ms. Yang is a purchased Samsung 29A7HP TV. Use not long
TV
Large screen and appeared "mosaic" is TV's fault confirmed.
Long experience of repair seems to be a test of their patience. Starting in March of this year, until 8 at the end of the "market Guide" complaints, failure has not been repaired TV. Here, she repeated contact Samsung Hangzhou repair stations, Samsung National free telephone 8,008,105,858 help. View of maintaining the master has door and told the lack of spare parts. Then there was a long wait.
Guide's understanding of informed, because the fault block and damage, but which TV is now discontinued and no replacement for corresponding parts.
Interview, Samsung cut-off time, many people Quedui tight-lipped. After repeated questioning, Samsung 800, a hotline staff member replied, which TV is discontinued in two or three years ago. This means that shortly after shutdown, this little TV in the spare parts guaranteed.
No spare parts "may have been three weeks," neglect "as a sufficient reason for repair. Special Unexpectedly, the problem thus exposed. Because the three packs in accordance with national requirements, spare parts supply discontinued products should be at least 5 years guarantee.
Changed to, "said the backlog of" three guarantees to avoid the obligation?
State obligations expressly provided for the operators, why not follow the implementation of Samsung? How the interests of consumers be protected? Ms. Yang was questioned.
Samsung a far-fetched reason is because of the upgrading of related products faster, resulting in a situation of inadequate supply of spare parts.
A model like this, then other sections of the models or other products in the cut-off of spare parts after the guarantee is? Guide to find out whether news, the company's stakeholders were closely guarded secret.
However, in the newspaper to disclose the incident, Samsung changed the argument before, changed to Department of stocks called the backlog of goods sold, thus denying the lack of spare parts guarantee.
Samsung Service headquarters returned machine sector Ms Chan told reporters Guide, this TV is discontinued at the end of 2001, it has been more than five years. In accordance with the regulations of the country, discontinued 5 years after the failure of goods, manufacturers can not be processed.
Mislead consumers may constitute fraud
Throw this new statement, the consumer view, the Samsung is no doubt want to get rid of as soon as possible violation of the provisions of three packs of questioning, but this changed to it so that it caught even more at a disadvantage.
We believe that this is a false statement in order to stall the consumer is to dispense with their legal obligations! "Ms. Yang pointed out that the repair has been nearly six months, if it has already ceased production, has already stopped the supply of spare parts, manufacturers come up with treatment program is long overdue, why the ground has been waiting for parts to customers long wait?
Miss Yang said, Even so, even if the TV was discontinued in 2001, but the time to buy is in September 2004. Discontinued almost 3 years of inventory backlog of goods, why not tell the time of sale?
Samsung service department headquarters Ms. Chen returned machine, given the argument is: the national law does not require that a shutdown should inform consumers of goods, so manufacturers have no such obligations.
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