B & Q to buy crack Shun factory floor, said climate reasons
Ms. Chen, who lives in Gongshu reflect the Consumers Association, home use less than a year Shun Floor , There are already hundreds of pieces of different degrees of cracking and wrinkles. She requested replacement of the floor, but was rejected merchants.
Moisture and essential oils of the reasons? Difficult to accept such a deal with the results
2008 4 months, Ms Chan B & Q The store bought Shun Tong Solid Wood Flooring , And was installed by the end of September that year. She recalled that a sweep of the Spring Festival this year found a wrinkle in the floor. However, no obvious signs that she did not care too much about.
Two months later, Ms. Chen found that wrinkles more obvious piece of the floor, but also see cracks. In addition, the other two floors have suffered different degrees of cracking. To early August, her family has more than 70 blocks of the floor in varying degrees of wrinkling and cracking.
Miss Yu Shichen reflect the phenomenon to the B & Q, B & Q and the two factions Shun factory staff to detect. "Staff at the post-test that will give me an answer within a week, but I waited more than a month before and so on to news."
9 mid, head of business-related call Ms. Chen, told her: As the causes of climate change, caused by real Flooring Thermal expansion and contraction, leading to the floor cracking and wrinkling.
Not satisfied with this response Ms. Chen. One week later, factory second test, the result is similar. Business officials said, dragging a mop too wet or too much oil on, may lead to wrinkling and cracking of the floor.
Ms. Chen called for the floor to replace all, merchants refused her request.
Business: most likely a small indoor climate-induced cracking of the floor of the wrinkle is
Yesterday, B & Q store on the pond million manager, said the shop and factory workers to detect the result of climate reasons, but the specific reasons yet to be detected. The departments concerned have been involved in this matter, contact the testing agency is.
Shun factory in Hangzhou office Huangjing Li's statement is consistent with B & Q say. He said after the floor installation problems difficult to detect, no way to know is the floor or quality problems caused by improper use. In addition, he stressed that the living habits of each household is different. Such as air time to play too long and other factors, will result in indoor micro-climate change, thereby affecting the floor deformation. Huang Jingli that the testing agency test results to the floor of the Nature, to no avail.
Huangjing Li said, no way to meet consumer demands to replace all the floor, but can provide consumers with free maintenance. Maintenance program is to wrinkling or cracking of the floor surface of the paint scraped, re-painting. If you can not restore the original state of issue of the floor, factory only to be replaced. However, the scope is limited to replacement of wrinkling or cracking that few.
This, the City Consumer Protection Committee, said the Secretary-General Chen Guan-ting, testing organizations can detect the results from the testing agency the final say. Have to wait for test results come out, to give a fair treatment program.
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