How To Avoid Receiving Drop Ship Complaints
Drop shippers complaints are a blot on your reputation as a wholesaler. Reputation can be said to be your biggest asset in this business. Here is a reasonable way of avoiding these complaints:
Benchmark Your Operations: To avoid receiving any complaints, your first step is to accurately know your various processes and set time and quality parameters for them. There are two benefits involved here. Firstly, while doing so, you will study your process in a lot more detail and may find opportunities to improve the same. Secondly, you also get an opportunity to look at the efficiency of your processes vis-à-vis the others. This tells you a good deal about your competitiveness. This in turn tells you what you can promise the retailer to expect from you.
Set Reasonable Expectations: Once you know what you are capable of, do not commit 100% efficiency to the clients. Always plan to accommodate deviations in performance. It is almost impossible to maintain the same efficiency level throughout. Hence, expectations should always be set on the higher end to avoid any drop shippers complaints. However, if we set expectations that are way behind the competition, we lose competitiveness. It is therefore more advisable to set expectations that are in the range of the competition but 10 to 15% below your usual efficiency level. Of course, the assumption is that you are at least on par or more efficient than your peers.
Control During the Execution: The best way to control your operations is when things are being done. You actually have no control over them if you look after the operation has failed to deliver. Feedback, if given on a real-time basis, has the potential to bring your level of drop ship complaints to zero. It is therefore essential that you build a feedback loop in your process that allows you to continually monitor the results in real time. Then, you can manage by exception. If the results are as planned, then you are on track. In case of delays, you get the information immediately and can speed up your operations to avoid negative dropshippers reviews.
Underpromise and Overdeliver: The key to good performance is once again the same, underpromise and overdeliver. This can be done by carefully executing each of the steps that have been mentioned above. With this strategy, you really give the retailer no chance to file drop shippers complaints against you.
Other Issues: While most drop shippers complaints are filed for operational inefficiencies, there are others issues that need to be considered. Prime amongst them are the issues of cash flow and warranties. Ensure that you clearly communicate your required cash flow in the form of a payment schedule to your retailer. This will help them plan as the exact amounts will be mentioned with the dates they are supposed to be due. Also, ensure that you define what warranty you are going to provide the customers. Sometimes, retailers begin expecting too much, and you can’t really blame them. It doesn’t cost them anything after all!
For more tips on how to avoid drop shippers complaints log onto www.dropshipperscomplaints.com/ . You can also get positive drop ship reviews published about yourself and build a great reputation.
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