TCL also proposed age of the Internet service "new initiatives"-TCL, I
< BR> Flat Panel TV
After-sales service "industry standards" introduced! Recently held in Huizhou, Guangdong Association of electronic video on a regular quarterly meeting, TCL,
Konka
, Hisense, Changhong, Skyworth, AUO, CMO and other business representatives together to achieve "flat panel TV service implementation of the Standards" ("the" standard ""), to "screen" and other major components of the warranty period to 3 , the solution of the previously often-criticized "screen" the warranty period
Complaints
Problem.
<BR> At the dawn of 3.15, as the leader in color television sets, TCL in addition to the implementation of "industry standard", but also the trend for the industry, but also put forward new measures to age of the Internet services. Meanwhile a nationwide "boutique offers Month" activities, its five series mitv
Internet TV
Grab for more users to experience truly fine color TV,
<BR> Introduction of industry standards, allowing users to better protect rights
<BR> Flat-panel television service, is extremely concerned about the part of consumers, the introduction of industry standards, changing "voluntary corporate action" as a "unified industry requirements", for the flat panel TV's long-term development of far-reaching health. Previously, due to the lack of industry standards, many companies are walking a fine child, but a healthy development of the industry alone is not enough minority businesses. According to sources, the Ministry of Industry and early June this year to promote the "standard" became the mandatory implementation of standards, and then, in the after-sales service has been in a backward part of the TV business, will no longer be able to "international practice" as excuse to refuse the "core parts warranty for three years," the new standard.
<BR> Worth surprise that AUO and Chi Mei first color TV sets in mainland China factory warranty of three years to make a commitment to join the upper screen plant, so that the new "industry standard" implementation of the up and more security. TCL TV's service official said that with the addition of upper and support screen plant, TCL has the confidence to do better after-sales service.
<BR> Observers said that the industry standard for flat-panel TV service establishment, is conducive to promoting "
Appliances to the countryside
"," TM "and Waste Management policies were implemented, in the long run also to further protect the industry's healthy development. But It is understood, of course, the implementation of joint color TV enterprises are still" shrink services ", refused to screen the core components a 3 year warranty, the industry standard introduced, it will effectively supervise these enterprises to improve.
<BR> TCL three major innovations "lead" service age of the Internet Tablet
<BR> TCL in the TV service, had been in the forefront of the industry, "is a standard, but also higher than the standard." Back in April 2007, TCL to make a "core component of screen 3 year warranty" commitment, than today's standard of a full 3 years earlier. This year will mark the great popularity of Internet TV, TCL also proposed new requirements for the Internet age services to better meet customer needs. At present, TCL's color TV sales service work in the "content flow", "officer quality", "service package" and other three to achieve a systematic innovation and upgrading.
<BR> First of all, for the Internet TV feature, the service process and content of a comprehensive upgrade. Compared with the past, whether it is "installation process" or "Product Mode", with the very large difference, add a lot of links. For example, in home installation debugging session, engineer-to-home network based on the situation, in order to build a home internet user environment, this session involves the IP address settings, router configuration and so on. Meanwhile, for the use of the Internet TV feature, the installation has finished, TCL of service personnel have a "user experience and guidance of" links, engineers will "online upgrade" unique features such as eight shows each item description, in teach users to use the product features also allow users to truly experience the life of the Internet brought about changes in television.
<BR> Second, establish a rigorous certification system sales service staff to raise the overall quality of TCL service engineers. Internet applications in combination after the products have been equipped with color TV
IT
Characteristics, the quality of the service personnel made new demands.
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