Purchase of household appliances maintenance support should be clearly matters –
< BR> expert opinion
<BR> Appearance Expert: China's home appliance repair, Deputy Secretary-General Association of Chi-Bing Guo
<BR> When buying appliances
Need to ask its maintenance
Deputy Secretary General Guo Chibing <BR> told reporters that the State Development and Reform Commission promulgated the "price tag that provides home appliance maintenance services", mainly for maintenance service enterprises (manufacturing, business sales, service operators, etc.) clearly the price the breach required to give consumers a right to know and the right to choose, but also to protect the legitimate rights of legitimate operators. As for the specific price range is subject to market regulation, by the operator independently. However, operators are required to comply with the relevant provisions, to express, to inform consumers in advance, and the price can not be too low (below cost), can not be vicious competition.
<BR> Kuo Chi-bing, reminds consumers to purchase appliances be sure to select qualified, powerful businessmen and manufacturers, because the state regulations, "Who sold who is responsible." When consumers ability to improve the identification, choice, and must ask its after-sales maintenance related issues, and keep the receipt.
Tips for buying appliances <BR>
Attention Save shopping vouchers
<BR> Consumers to purchase home appliances products to keep invoices, "three guarantees" certificate, etc., and above must have not only shopping time, location, dealer name and other important information, for business and consumers an additional commitment to the special requirements should also be particularly marked.
<BR> More complete maintenance records
<BR> A problem with the consumer appliance repairs from the factory door, be sure to ask for more fill in the warranty card and keep down the parts for order after the complaint as evidence of a problem. If the maintenance personnel who refuse to fill in, can the local business or consumer association complaint department.
Do not demolish appliances <BR>
<BR> Relevant state laws and regulations, product performance problems arise, if the non-commitment "three guarantees" mender dismantled damage, the seller can not implement the "three guarantees", but you can pay maintenance.
<BR>
<BR> Social possession of household appliances increased year by year, to household appliances and maintenance, a huge market, has been basically formed with the appliances of production and distribution of the three pillars, but according to China Association of home appliance repairs to a survey, consumer warranty foreign service quality and only 18.24% satisfaction. Experts advise, in order to avoid future maintenance problems, consumers should do when buying appliances bright eyes clear your heart.
<BR> Expert Q & A
<BR> Mr Lim: Last month my family TV is broken, as it has been , I wanted to find the nearest house maintenance department a trim, the result that the owner would open 80 boot fee, said that as long as the open product should receive, regardless of repair fix bad, and parts costs another operator. This is reasonable?
<BR> Kuo Chi-bing: in the "price tag that provides appliance repair services," there is no "boot money" this project, some of the maintenance fee if the boot company said that the maintenance fee (check-ups and repairs), make sure to check a failure, and repair (excluding parts costs), then the cost is reasonable. However, the name of this fee is wrong, at least to mislead the suspect. If the maintenance staff is only open product, no diagnosis of causes of damage or because they did not fix the collection because "boot money", these fees are unreasonable behavior behavior. If the inspection fee or charge the cost of repairs, then the "boot money" was also unreasonable behavior.
<BR> Miss Kao: This summer I bought a "special opportunity" air conditioning, who knows how to be more than a month, the air conditioning is not cooling. Call to buy local, the other said because I bought a special machine, special machine is not warranty. How can I do?
<BR> Kuo Chi-bing: countries do not have such provisions, even special machines, businesses also need to sell products on their own maintenance, but pay special attention to its warranty period ("Warranty" liability certificate or quality text documents ).
<BR> Miss Zhang: A few months ago my mom bought a purple clay rice cookers are not cheap, who knows a few months with a liner and it broke. As also one year warranty period, my mother prepared to identify the instruments require manufacturers to repair, resulting in the receipt to see a line next to the words: "liner is not warranty." The liner is not so important warranty, that on which repair to ah?
<BR> Kuo Chi-bing: "three guarantees" in the provisions required manufacturers to "machine warranty for one year, key parts warranty for three years", although some small household electrical appliances which have not been included, but the principle should refer to this requirement. At present, some the size of a small home appliance manufacturer is also small, and commitment to deliver quality repair capacity is weak, so that consumers have to ask what the whole machine and important parts of the warranty commitment.
[Key words]:
TV
Air conditioning
Rice cooker
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