In March, "12315" communication products, home appliances most complai
3 month, "12
315
"Receiving advice, complaints, law reports 3716 onwards, only on March 15 the same day a call 253. Data, 3 months come to power in February, compared with an increase of 59.2%, essentially flat with last year.
This month for the 3073 consumers to inquire, in which goods consulting 1777. Goods consultation consultation largest communications products, a total of 240, followed by household appliances.
Phone
Users lot of trouble
Consumers enjoy the communications industry
Service
Gain benefits at the same time,
Complaints
Also increasing rapidly, this month with an average of 2 days, 60% growth the previous month, up 1,500 percent from a year earlier, the main problems is reflected in the unauthorized opening of business charges; signal is not good, sound quality was poor; wrong charges, duplicate charges; spam , fraud SMS; MMS business is immune to such customs.
3 5, Ryu, reflecting its two consumer mobile phones, on July 1, 2007 opened a 80 pack 200 of the package, was signed 50 January-free rental, but a recent investigation found that from the bill rather than monthly fees, one and a half to a total deduction of more than 1,800 yuan. After investigation, returned to the consumer cost of 2,000 yuan. Another example is the consumer complaints that Kim had 14 years ago, bought a phone card from buy after the MMS has been, and as long as one of these messages would be charged according to 2 yuan / section of fee in February to a company demanded the closure of MMS, can not have been shut, and now has caused consumers to see what messages are not, after mediation, the consumer ultimately close the business.
Designer clothes, can not find the manufacturer
Clothing brands are now many, many consumers identified the brand of clothing stores loud, excellent quality, however, some clothing but can not afford to get to the bottom.
Consumers named Ma, a shopping mall in the city to buy Leopard Lion Jie Garments Co., Ltd. Hong Kong authority
Shenzhen
Leopard Lion Jie Garments Co., Ltd. Production of male cotton-padded clothes, price 1180 yuan, 100% wool coat filler. Wenyou found in the wearing course of the problem, the clothes are sent to quality control, test results are: filler content of 76% wool, 24% polyester, Department of substandard products. Consumers then send by registered letter to the clothing tag on the factory address, but was returned, return the grounds that no investigation here. The consumers through online inquiries, "Jie Garments Co., Ltd. Shenzhen Leopard Lion", found that starting in 2005, the company no annual inspection, the consumer complaints it to, and later by the consumer complaints call the same event. At present, the two complaints are still further processing.
Rights owners no legal basis
With social development, increasing consumer to buy a car, calls represented an
Service
Increasing problem, consumer spending that is not only bought a travel tool, also brought a lot of trouble.
Car users mainly due to complaints from several aspects: key components for just repair the damage; the same charging big difference; the same fault repeatedly failed in it; compulsory insurance; service and poor attitude.
Certain consumers by the end of January this year to a car repair shop car 4S
Air conditioning
However, after repair, or bad, the automotive air conditioning repair many times, businesses could find no reason for consumers to other repair shops can repair the complainant requested repair business return. After mediation, business returned to the consumer all the repair costs 130 yuan.
Family car currently on the national do not put three bags of specific provisions, no legal basis in this case, give the difficulty brought about consumer rights, consumer is the only business of the service based on commitment, in this 12315 to remind consumers to look carefully at the time of purchase contracts related to the content; maintenance, to provide details as far as possible repair business written documents, the basis for future defenders left.
In addition, milk gradually subsided after the incident this month, because "Johnson", "Pampers" named by toxic substances, quality baby goods once again aroused our attention, is now the authoritative department said that it will draw relevant experts to do further analysis.
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