Used car sales code of practice
With the used car market showing signs of improvement Motor Codes has launched consultation on a possible used car sales code of practice and is inviting dealers to give their opinions on the idea. For too long now consumers have been afraid to buy used cars in Kent in fear of poor customer service, mis-sold cars and lack of liability from the seller.
Like Motor Codes’ existing new car, vehicle warranty and service and repair code, the used car code will be put in place to provide a clear set of consumer expectation for products and services in the used car market.
Chris Mason, managing director at Motor Codes, said: “Year-on-year motorists are faced with ‘complaint figures’ from central agencies and, however much we know that there are good garages and retailers out there, it’s impossible to gloss over these statistics and instil confidence in the customer without a formal, voluntary code of practice in place.”
Motor Codes intends to consult a wide group of businesses and individuals on the content of the code and is calling for involvement from used car retailers, consumer advisors and regulators and motorists themselves, in order to implement a meaningful set of guidelines customers can rely on.
Chris Mason added, “Used car buying is particularly emotive and to really make an impact on the confidence of the car-buying public, this has got to be an inclusive process through which we can promote and differentiate the responsible business operators.”
According to Motor Codes consultation on the code content is anticipated to run throughout 2011, with a view to being open to subscribers in mid-2012.
Processing your request, Please wait....
