PBX Systems Offers An All-In-One Communications Choice
The phrases PBX and PABX systems are becoming synonymous with profitable business procedures and control, but have you ever investigated this type of telephone exchange into more detail? PBX is short for private bank exchange and can in a nutshell be defined as a telephone exchange that, in comparison with a normal phone line, only serves a particular company or office. PBX systems can further be referred to as PABX (private automatic branch exchange) and EPABX (electronic private automatic branch exchange).
Such systems are also used to incorporate other systems such as modems and fax and copy machines as well as phones. Many modern PBX systems make full use of VoIP (voice over IP) to transport calls and can be used both in large and small businesses and allow firms to set up extensions and route calls within and out of the organization very easily and without difficulty.
There are many different acronyms and descriptions associated with PBX systems – let’s have a look at a few these:
QoS (Quality of Service): It is important that you get perfect sound quality and that calls are transferred and handled effectively without being dropped. This can be done by the correct quality of service adjustments which makes certain that “voice” is prioritized over any other options.
Virtual PBX: When a company refers to virtual PBX systems it means that their PBX systems are managed by a third party, in other words on an outside server. The only two prerequisites to successfully use a virtual PBX are a reliable connection to the web and IP phones.
Premise PBX: Premise PBX is the opposite of a Virtual PBX. In this instance the systems are hosted internally, usually situated on a company’s datacenter.
ACD Queue: An ACD queue is in fact an automatic call distributor. Incoming calls are placed in a line and callers are transferred on a first come first served schedule. Many ACD’s will even greet your callers and give them an estimate waiting time before their calls will be answered.
The roll-out of PBX systems is a cutting edge way to manage calls, modems and even fax machines. To learn more about these advanced systems, perform some research on the web and then speak to a local provider.
For more information about PBX systems visit the website http://www.pabxquote.co.za
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