How to Choose a Live Support Chat Tool for Websites
Besides quality, features and pricing of a product, customer support is the #1 factor that drives a business to success. Choosing the best live help chat tool or service is also essential as it is the right and foremost medium to interact with prospectus customers and viewers of your business site. Here are few things to look into before using a live chat tool.
Simplicity:
The service you choose to provide customer support through chat should be simple and ease to configure and use. Instead of softwares that require you to install them on your server and client side to start using, choose a web service that has no hassles. There are few services through which you can setup customer support at your website without the need for any configuration, installation or setup on your server.
Ease of Use:
Does the tool requires you to install it on server or agent systems? Does the company that offers the service takes care of the setup, installation and maintenance? How easy is it to setup and run the service? These are top most questions to you need to get answered before choosing a live chat service.
Features:
There are services like ClickDesk that offer some great features like integration of the chat with existing IMs (Internet Messengers) like gtalk and skype. The interaction between the support agents and your customer should be simple. Also, the chat agent should be able to grab some data and have access to information such as the Geo location, IP address, the ISP and email of the person with whom one communicates. Unlimited chat agents, departments, chats per day, zero installation and maintenance requirement are the basic features to be seen in any live chat software or service.
Today, advanced features such as ‘one click call’ are also in demand. With this, the customer can directly place a call through his computer and talk with the support agent to get any pre-sale questions answered.
Pricing:
Value for money spent is a key point in running the web service successfully. For any web service or a software, the number of features determine the price of a product or service. Be wise in carefully comparing all the available features, various plan structures and pricing.
If you a choose a live help chat software, look at the pricing, the version update fees, setup charges at your servers and the support they provide in case the code breaks or if a bug is found. A web service that provides the customer support solution as a SAAS (software as a service) is more preferable as they come with no installation or code maintenance.
The author of this blog runs a live help chat softwarecomparison site and reviews customer support services available regularly.Find more details at ClickDesk.
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