Shanghai Chong Ling: customer acceptance is the only pursuit – Food Packaging, P
Company articles?? Shanghai creative spirit: The customer is the only pursuit of recognition
What makes a company in Shanghai,
Packaging Machinery Markets mature, highly competitive environment, the steady development? Isolated from the mouth of a big fish bait for? Or how to make the team in both peer and buyers have won unanimous praise thus opening up a new world then? As the media industry, with understanding of industries and enterprises, the development path for the industry to explore the mentality, we interviewed Shanghai Chong Ling Packaging Machinery Co., Ltd.
Sell General Manager Zhou Yun. Shanghai Chong Ling Packaging Machinery Manufacturing Co., Ltd. was founded in 2000, is a professional packaging machinery R & D, manufacturing, sales and service as one of the company, now has dozens of senior technical staff, research new products year round and development. Has passed the international quality management system certification IS09001: 2000 and EU CE certification, has more than 100 varieties of packaging machinery. Market and customer needs can provide different specifications of packaging machinery,
Pharmacy Machinery, chemical machinery and assembly line solutions.
Product quality and after-sales service is the creative spirit of Shanghai has been the most important position on two things. About product quality, Zhou Yun customer base that positioned the company "can not eyebrows beard grabbed the", the company's customers are mainly large and medium enterprises, to ensure product quality, product cost is the presence of hard, so the company would rather the loss of part of the customers are reluctant because of lower prices and reduce the company's product quality. So in product quality control exactly what measures?
First Raw materials Procurement. "A thousand miles of levee destroyed nest", as small as a screw can affect product quality. Integrity of customer first place in Shanghai has been the principle of creative spirit. Said to be "stainless steel" would not use "stainless iron," said Asia and Thailand's instruments will not change any other brand. Little difference in appearance of products, through long-term use, the quality difference will be reflected, so Shanghai creative spirit has been firmly guarded quality!
Followed by product quality inspection. Shanghai creative spirit of all the products in the factory to go through the company's product quality inspection department, the way to fatigue testing product quality inspection. The so-called fatigue test, is the product of the normal working hours extend from 8 hours to 24 hours of continuous operation test, test no problem selling the product will be manufactured, and quality control personnel each with a unique number corresponding to , factory products will be labeled, the production process is responsible to the people, so even if the final product problems can be traced back, figure out the problem and prevent similar problems from happening again.
Finally, Cooperation Customer management. Shanghai Chong Ling cooperation will seriously listen to every customer's comments and suggestions, improve product quality, but also because of meticulous work and a serious attitude, Shanghai creative spirit of customer churn rate has remained at a low water products, which have been is the creative spirit of pride.
Light with excellent product quality is not enough, in this oversupply, the era of intense competition, the highest spirit of service into the advantages of their after-sales service and after a return visit is also very important. Work in the service, who once again demonstrates the creative spirit of their meticulous and conscientious. Every service personnel will go back to doing a single service, the service will be one on the customer service staff that service satisfaction: excellent, good, fair, poor. One from the after-sales service after-sales department to re department, return visits by the return visit to the Commissioner calls, return visits can not be ignored, and sometimes management will personally re-sampling, the process can be re-defined to know our customers and after-sales staff the company recognized by clients satisfaction for them is a joy, is a self-confidence. From the company set up to the present, as long as the soul from the creators of products sold, the company will do service work, from the staff ratio, you can also see Chong Ling service company attaches to the work, after-sales service account for the proportion of company personnel to a quarter of mechanical impression is often thick, cold, and the creative spirit to get it done so the detail of, the saying goes: Details determine success or failure, as a research and development, production, sales integration of packaging machinery company, it is difficult to get done!
About the company's future strategic planning, Zhou Yun, first stressed the "standardization, specialization, professionalization" of business management principles. In the next few years, the company will target different areas and provinces to set up offices to form a comprehensive sales and after-sales network, which will not only help to improve the company's service quality, reduce service costs, while also expanding and companies in the country packaging, food, chemical,
Electronic , Pharmaceutical, textile, medical, hardware and other industries. Company will be product quality and work quality as the core, stimulate ownership of all employees to achieve personal goals and implementation of enterprise policy together. Such a strategy, but will also target management company took a big step forward, it started to target layers of refinement, supported by measures to implement, through evaluation, diagnosis, and integration methods to approach a solid organization established, the final realization of business goals for the foundation.
In the past few years, the company with Europe and the United States, the Middle East, Southeast Asia and other countries and regions overseas customers has close business relations, the highest spirits are excellent quality, reasonable price, are more and more overseas customers. Since early 2009, the company has received in Russia, Japan, Australia, Indonesia, India, Vietnam, the United Kingdom and many other visiting foreign business visitors, the highest spiritual also the low prices and good service, well received by foreign customers alike. In the future, this piece of work will be the creative spirit of the company's focus, because the only real out of the door, so that our products benefit from more users, the goal is creative, spiritual person.
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