Li, general manager of Suning Tesco good: service users to be more diverse
Home Network News
HC
:
After 2009, the "big explosion", China
Electronic
Business market size from online shoppers, online shopping transaction size and the number of e-commerce platform, are showing rapid growth. From the China Internet Network Information Center data show that ended in December 2009, the total number of Chinese netizens reached 384 million, while net purchase volume surpassing 100 million people.
Figure 1: China's Internet users and the number of online shopping population growth map (
HC Family with map grid
)
Click here to view all news photos
However,
Sell
Behind the surge in brilliant performance data, B2C sector development has also become increasingly prominent. Credit mechanism, after sale
Service
And so a series of problems come one after another.
"Network service more demanding consumers,"
Suning
Online Shopping Mall electrical good to reporters, general manager of Lee "complained" Road, "the network platform for consumer self-selection of a larger space, no promoters in the ears of the shopping guide, all options are with their own judgments, therefore, under behind a single to complete the transaction will need to redouble their efforts to pay all the staff. " She also told the reporter, the network quickly determine the net purchase price of a transparent, easy to buy from Suning 4008198198 Sales Hotline recorded data can be seen that 99% of the net purchase customers will be three or more price comparison sites, as manufacturers are related to Terms and Conditions, to the final sale of the site itself or the user experience and hardware services.
Good reputation is an essential element of e-business development. Since the date of the birth of e-commerce, all successful e-commerce platforms to make efforts to build their reputation reputation, Suning Tesco is no exception. Lee Ho said that as Suning Appliance already has excellent brand (brand value of 45.538 billion yuan in 2009), as e-commerce platform, Suning, Suning Tesco consumers understand more than just a shopping site, more is a kind of Suning service upgrade.
According to surveys, consumers shopping for the most worried about the network, the delivery time and service accounted for 56.4%. 1 friends told reporters, "easy to buy as Suning Appliance Suning's Online Shopping Mall, delivery time and after-sales service must do to do better than other sites." But in reality, they are so required. Mr. Wang had a Nanjing in Suning easy to buy a
Air conditioning
, Delivery time is an appointment; However, because these days the weather suddenly turned hot, to reflect the customer service problems Suning, Suning logistics start special programs, delivered to your door in the morning the next day and be installed in place. "Suning across the country, so many stores, online mall to buy his goods, not only offers convenience, but minds are at ease, which is imperceptible in the other site," Wang said.
I am an expert from China Hardware Suppliers, usually analyzes all kind of industries situation, such as electric cooking pot , brass serving tray.
Processing your request, Please wait....
