Guangxi: the implementation of digital television service to win customers sunsh
< BR> to rely on the Government to promote the overall conversion, the user must rely on to win the operators quality services.
<BR> The nation's first Guangxi province (districts) to promote unity Cable
TV
The whole area of digital conversion, Guangxi Radio and Television Information Network Co., Ltd. is the provincial (regional) to promote unity of the overall conversion of digital cable TV work the first to eat "crabs" are.
<BR> 2005 10 months, Guangxi, started the whole digital TV conversion work starts after the period of time, Guangxi Radio and Television Information Network Co., Ltd. has encountered many difficulties and pressures. Users view digital TV conversion work in the following six aspects: First, the high charges, especially by end-user charges for advice; second, did not respect the user's choice, the user should be reflected in the simulation while retaining the original signal; third service is not in place, the channel is not smooth, working methods are too simple; Fourth, the signal quality is unstable, channel switching slow; 5 complex of two remote controller, the user feels inconvenient to use; six is Deputy terminal set-top box sales price too high.
<BR> Users convert digital TV as a whole have any comments, just shows operator service is not in place, the service system still can not meet market needs. In a market economy, users opinion is always to be valued. Overall conversion to rely on the Government to promote and win users must rely on the operator's services.
<BR> This, Guangxi Radio and Television Information Network Co., Ltd. launched six initiatives to improve services.
<BR> (A) the ideas, take the initiative to the public service specifications and service commitments.
<BR> To complete work on the overall conversion of service of staff awareness, the concept of service is a baptism, means the operator's service, service mode is a change. It would force operators abandon the past, "an iron cut out a ladder, you do not Jiaoqian I cut line" of the old service mode, change "wait for user home", "Emperor daughter mentality," and the concept behind the service.
<BR> 2006 since the second half, Guangxi Radio and Television Information Network Co., Ltd. through the media and the operating room to the public of the nine commitments for customer service to the public of the eight commitments of service to the community supervision of released telephone, to accept social supervision, change from passive to active-service based services.
<BR> (B) respect for users to effectively protect the interests of the user ratings.
<BR> Advance in the overall conversion process, Guangxi Radio and Television Information Network Co., Ltd. always respect your right to choose, each conversion an agreement to sign a conversion. Do not want to watch digital TV on a temporary user, was originally retained four analog channels (the central one, children's channels, Guangxi TV and local TV set) for set-top box users do not watch the show, from September 2006, the reserved analog channels to six, to March 2007 increased to 7, effectively safeguarding the legitimate rights and interests of users.
<BR> (C) transfer care to ensure that low-income users to enjoy digital television services.
<BR> Guangxi Cable Digital TV basic viewing and maintenance fee charges clearly states: no children, no source of income for widowed senior citizens and free basic digital TV viewing and maintenance costs; on hold "subsistence Jinling evidence" of persons with disabilities, according to 10 yuan / month standard fees; is the civil affairs department of the object and the minimum living level, the object of severe disability, according to 13 yuan / month standard fees; old Red Army and the widow, the first free end of the viewing and maintenance costs, second terminal according to the above 5 yuan / month standard fees; persons belonging to the social pension, the first terminal by 20 yuan / month standard charges, second end by more than 5 yuan / month standard fare. Guangxi Radio and Television Information Network Co., Ltd. strictly enforced charging policy for the relevant users keen to handle relief and detailed procedures will be more effectively implement preferential policies.
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