Daily 3.15: "Home Liya" gas stove hood deformation of iron – home Liya

Editor's Note: Recently, the reporter received a number of
Consumption
Complaints from domestic brands "home Liya" the Department of
Distributor
Product quality tests, reporters pick and choose a case.

Consumer Complaints

3 15, from Guangzhou Yuexiu District, call the reporter Lee,

2005 3 months I in a large
Home Appliances
Chain stores took more than 1,000 yuan to buy a "home Liya" brand of smoke machines and gas stoves, gas stoves only one year appeared on the deformation of the iron cover, and often Dabu Zhao fire. Hit "home Liya" customers
Service
Hotline, customer service attitude is very poor, and urge the maintenance staff only door several times and said to charge home fees 20. After inspection, the maintenance staff that would re-replacement of an iron cover, it takes 33. The results did not repeat it long again distortion iron cover had spent another 50 yuan for the new. Lee told reporters, "home Liya" product quality tests, after-sales service failed to properly follow up, a lot of experiences with his friends feel the same .

's investigation

3 17 Day? 20 journalists, several chain stores in Guangzhou interviews, found that only a handful of a few stores have "home Liya" of electrical products, one surnamed Wang
Sell
Members told reporters early last year, many home appliance chain store outlets have removed the "home Liya" electrical appliances counter.

3 23, reporters found on the website signed by a "home Liya Zhongshan Gas Appliance Co., Ltd." website, found that "home Liya" was founded in May 1995, formerly known as Zhongshan City Electric Co., home Liya company, "is a design development, production sales and improve service in one of the Gas Appliance
Home Appliances
Enterprise. "Access to web site home page, the news prompted a number according to the company," 0760-3328331 "consultation, turn the other three lines, finally a lady told reporters in Guangzhou can buy" home Liya "major electrical appliances is the Trust-Mart
Supermarket
And home appliance chain stores to individual stores, the quality of service if you have any questions, can beat the warranty card hotline tips.

3 25 Day? 26, journalists as a consumer has to Trust-Mart and several home appliance chain stores to consult the "home Liya" the prices of electrical products, and found that only a small number of outlets in the home appliance chain stores selling "home Liya" electrical products, and the price and model and supermarkets are also different. Salesman Xiao Yang told reporters, because "home Liya" in the industry is taking the low-end line, for example, too, the boss, Vantage and other brands are more price advantage, selling point is "
Energy
, Beautiful, "so some relatively large supermarket sales, and home appliance chain stores are usually a number of underwriting models, in the supermarket can not see, therefore, relatively expensive price point.

Reminded: Mr. Li also met with many consumers, the so-called "one of a sub-sub-price goods", if you want less trouble or look for "brand", after all, buy a home even if things went wrong, also hope to resolve in the shortest possible time. Lee's gas furnace iron cover problem is in the "one-year warranty", the result can only spend money to solve problems. "Home Liya" in service to the consumer on the no
Security
Sense of recurrent problems with quality, clearly and unpopular.
[Keyword Search]:
Home Liya
 
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