7004.1 exam
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In order to meet the needs of the development of the domestic electronic commerce AVAYA company, 17 September 1999 in domestic first introduced the Internet call center solutions. The Internet can call center of traditional call center into multimedia call center, thus to provide enterprises with the speech, VoIP, including text to talk, E-mail, etc DuoZhong media access, help enterprise to provide the highest level of customer service, and quickly and online online transactions. AVAYA company also in July 2000 in domestic officially launched the Chinese Internet call center solutions.
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