Business Process Model: What future managers need to follow?
Customer satisfaction is the mantra of success in any business. Right from online order placement to delivery and invoicing, there has to be high-level efficacy in every business process and sub-processes. You have to focus on improving value added actions that reduce wasted time and effort and provide better customer service.
Here comes the importance of Business Process Modelling in an organisation. A responsible business manager should make proper use of it.
Roles of a business manager
A Business manager needs to devise a Process Model diagram, a tool that improves the way business processes work. The aim is to explain a complete process and enable managers, consultants, staffs to improve and streamline business flow. The outcomes are increased profits, competitive advantage gain, market growth, better staff morale and retention.
If you are in a decision-making role and have to ensure better customer service experience, this powerful methodology can assist you a lot. Both large-scale enterprises and SMBs have started implementing BPM models in their organisation and conducting BPM training for their employees.
Before you know the scope of Business Process model in your company, let us understand what Business Process Modelling is in practice.
What is Business Process Modelling?
Business Process Modelling is an operational method to improve organisational efficiency and quality. It is a cross-functional process that involves more than one department in an organisation. BPM methods are supported by various computerized tools or software.
This quality management tool uses Business Process model – a diagram to represent sequence of activities. The diagram shows events, actions, connections, and communications in the sequence from end to end. The model includes both IT processes and people processes.
Why process modelling is an emergency?
Modelling a business process is never an easy affair. It includes host of other related activities like redesigning a process, implementing it
and then monitoring its performance. This may stretch to months, occasionally years depending on the hierarchy of processes, people involved and degree of redesigning.
As a project develops, business process changes and new challenges appear. Therefore, previous approach may not work for a long time. You need an approach that is flexible and frequently reviewed. Every people involved in this process have to be fully on board. Senior managers have to involve managers, staff members to overcome any resistance to process changes. They need to arrange focus groups, formal and informal business discussions, workshops at every stage of business processes.
Therefore, you need a semi-automated technology solution that can continuously update and improve the new model. Business process modelling brings IT intervention in people-centric process.
How does this process modelling work?
Business process modelling defines both – the current situation and the intended new situation. The model requires drafts to be made or develop notation system to describe sequence of events. This is known as diagrammatic representation of Business Process modelling. Specialised BPM software can create a flow chart for this to carry out live observations.
After identification of baseline model, BPM tool reviews, analyses, and updates the existing process model. Next is designing a new model. Test and implementation stages come thereafter. Finally it is continuous monitoring and process improvement that keeps the job going.
Thus, Business process model includes a number of components like – the start and end points, people on job, order of activities, desired outcomes, documents and forms used between customers and suppliers.
If you look to improving organisational improvement and ensure quality output, consult with a BPM service provider today.
About the Author: Denis Butcher is a Business Process Management analyst and a writer who shares his knowledge on Business Process Modelling. He feels every organisation, does not matter small or large scale, should implement BPM in full fledge. If you want to discuss more about using process modelling tools, visit Prime PMG at http://www.primepmg.com in Brisbane, Australia.
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