Cable operators and regulatory status of the proposed quality of service – Cable
About the National Cable operators Above the county level for 1665 Cable Radio and TV Operating agencies, the Planning Institute of Radio and Television conducted from 2006 to 2007 the quality of the national cable TV network research. As of June 2007 the national total of more than 150 million cable customers, 12.3% two-way network coverage, Broadband Access subscribers 1,713,000, the number of sub-front-end (including the total front-end) 1.1 million, optical node number about 540,000, the call center number 285.
More than 50 million subscribers, cable operators body only 2% of 20,000 accounted for less than 50%. Survey, the National Cable television Based on the quality of urban and rural differences in Internet technology prominent urban development is relatively balanced, relatively poor quality of county-level networks. Most municipal cable TV network, one-way system for the 750MHz, 860MHz system part, the majority of county-level network of one-way system to 550MHz, as well as part of the network for the 450MHz, 350MHz.
Quality problems in network technology User subjective evaluation, reflecting the greater concentration of quality problems are: the volume between the different programs vary greatly; individual programs exist "mosaic", pause phenomena; subtitles exist flicker?? These details of the problem, in to some extent reduce user satisfaction.
Project management and construction team on the basis of network quality of wireline greater impact. Currently, from the engineering programs, equipment selection, construction and engineering inspection and other aspects are the lack of standardized control system and monitoring mechanisms.
As different parts of the economic foundation of the national cable TV network equipment used in a wide range of quality levels are not balanced. In addition, as many provinces and cities during the cable network is in the integration, equipment selection unified, Tender Are not met, the overall quality of water bottles also caused quite different.
Operation and service quality in Business types, the current cable business operation model homogeneous, dominated most of the traditional TV business, only a small amount operational agencies launched interactive television and broadband access services. Exports by the network bandwidth, the market concept of operations such as the lack of influence and economic conditions, the development of wired broadband data services are mostly not ideal, two-way business opening rate is less than 2%.
Customer service, complete the entire transfer region has initially established a customer service system and the BOSS system; integrated user management platform, operating clearing platform, business support platform and call platform. However, most operating agencies remains to troubleshooting, maintenance, operation and maintenance mechanism for the center, operations, accounting, business acceptance, customer service, independent of each other, resulting in "information island." In addition, fault handling, configuration management process imperfections, lack of emergency measures, the lack of quantifiable indicators of service quality control, operations and not established between the operation and maintenance of effective communication mechanism. Operating around the room, maintaining its service configuration and fault recovery time, business service response times vary considerably.
Quality and service supervision and management ideas
Technical quality management objective is to provide and improve the capacity for customer service and security. Should first establish a better technical standard system, then the technical system standards implementation. Quality control methods in technology, equipment used on the equipment, acceptance of the project, broadcast on network security, supervision and management of process quality measures, that is used in the field of professional broadcasting equipment and devices to the appropriate licensing mechanism to ensure the network.
Quality of service reflects the inherent characteristics of cable television services to meet the required standard, the main parameters of non-technical factors. Operational agencies need to continuously strengthen the sense of service, standard service process, publication services, the establishment of systems that match customer. Cable operators to develop and use standard terms institutions should comply with state laws and regulations, comprehensive, accurate and user define the rights and obligations and to take reasonable way to draw users attention to cable operators to remove or limit the terms of institutional responsibilities.
In supervision and management, the competent departments shall organize digital cable broadcasting service quality and user satisfaction survey, evaluation; regularly to the public the status and quality of service customer satisfaction index.
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