Manufacturers to "disappeared": home appliances, "orphans" w
With
Home Appliances
Industry, constantly shuffling, some appliance brands are disappearing, followed by network also followed the revocation of special maintenance, and repair points are still in the beginning, "not admit." Once in the "lifetime warranty" promotional commitments under the temptation to buy home appliances, now it has become stuck in the heart of the small lump, it is a worry for consumers. Dealers and manufacturers face between the prevarication, abandoned appliances to consumers, "orphans" who really should be "adopted"?
Appliance manufacturers, "disappeared," Sorrow evil consumers
Now casually stroll home appliance stores, manufacturers promotions really make you Kanhua Yan, I offer you price reductions to you gift to my prize … … in the home appliance sales selling price difference from the past simply quietly to the service transition time, to extend the "Three Guarantees" period "life maintenance" on the loudest of many vendors promise, and some manufacturers even put forward the "Product lifetime free maintenance", "free replacement parts for life" and so on. Consumers are the smallpox blinding
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Confused foggy. However, whether all of these commitments can be accomplished?
This year in May, Zhang, Heping District, purchased a one of a domestic brand
Mobile
, Buy some time after the mobile phone on the screen goes black, poor access and other issues. Zhang wanted to manufacturers contact the manufacturer did not expect even close down, said phone vendors have basically discontinued parts, only to wait to be completely repaired.
Jinan Miss Li Meijuan also encountered the same problem. Last year in November, she bought one in the market price of 660 yuan for a small brand
Washing machine
, Manufacturers undertook to "free warranty 8 years." Recently, the washing machine out of the question, because also "three guarantees" period of time, Ms. Lee contacted the warranty card on the specified special repair shop, but was told that manufacturers have been mergers and acquisitions, and maintenance contracts are terminated shops, repair shops This washing machine is no longer providing free repair services.
Product quietly withdraw from the market, confused service, parts supply and a series of problems left to the consumer. Ms. Lee complained: "When is the hearing officer vowed to promote sales of 'free warranty 8 years' before deciding on buying this washing machine, but now closed down factories, vendors also provide no accessories manufacturers evade the ground, ultimately damage only if we had these innocent consumers. "
In the highly competitive consumer electronics market, as the industry continued, "shuffle", some brands are disappearing, followed by withdrawal of some maintenance network, the maintenance points are still in the beginning, "not admit." Consumers bought the appliances once the "sick" on no one can be healed, even if holding the hands of consumers has not yet expired warranty card also get maintenance support, caught in a dilemma situation.
Appliance sales market three problems
Suning
Tianjin Electric Chain Marketing Minister Li Zhiming, said consumer electronics market in recent years, the brand-out rate is very high, such as air conditioning the past few years, more than 700 brands down to 100 today, water heaters, telephones, cell phones represented
Small appliances
Market also has great change, and some products with low technological content of local, regional, small brands, the withdrawal of more atrophy.
The expert analysis that, in addition to home appliances manufacturer, "disappeared" because, the service issues that arise appliances and the household appliances market, the existence of three major issues:
One dealer uneven quality. Some merchants are not the direct purchase from manufacturers, but from the manufacturers of two, 3 agents purchase, or even purchase from a number of shopping malls, they sell the main link with the manufacturers is not enough, not strong sense of service, once the product has quality problems need to be replaced or repaired often takes so long or do not meet customer requirements.
Second, agency sales contracts are not standardized. Although some manufacturers are contracted with local electrical repairs, but once the production of bankruptcy, and maintenance of commercial contracts may be terminated automatically, maintenance companies also refused to provide any services.
3, weak protection of small and medium late. Stop production or close down after the
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