Wenzhou "Five Star" sample complaint when the new machines sold – five
"I ordered a new TV, shopping malls actually sent one with the dust of the 'sample machine'." Yesterday morning, Ms. Lee to the activist consumer complaints hotline telephone call. This business has a different interpretation. Afterward, reporters found that there had been 8 stores similar complaint records.
Customers receive a "sample plane"
According to Ms. Lee introduced on May 4 she was in the European City "Five Star" after finding a black "Changhong 3212" LCD TV, and paid for. May 23, Ms. Lee delivery to the mall to the other side that sent the next day. May 24, the other said, because of shortages, is preparing to go elsewhere to tune one. May 25, Shopping Centre staff were finally sent to TV, but careful examination revealed that Ms Lee, the Taiwan black "Changhong 3212" packaging is opened, the plastic film and no TV, the screen also with dust.
Ms. Lee think this is a "sample machine", did not sign, and a telephone call directly to the mall, make a claim. Shopping malls, first agreed, then added black "Changhong 3212" has no inventory, and make her white for the Bank of Taiwan, "Chang 3212." Ms. Lee that the silver color TV with home disharmony, insisting on the replacement of black businesses, "Changhong 3212."
Businesses that can not replace
For Ms. Lee's statement, the European City "Five Star" explained that the home they are sent to Ms. Lee is not a "sample machine," but the last one black "Changhong 3212." Later, a reporter asked why the new TV Kaifeng, and not even the plastic film, the other can not answer.
According to the European City "Five Star" relevant personnel, Ms. Lee to reflect on these issues later, they have made many trips to various places to swap black "Changhong 3212," but are now producing silver white " Changhong 3212, "black" Changhong 3212, "very few, so I can not adjust to.
Yesterday (May 31, 2006) afternoon, this reporter contacted the relevant agent Changhong Electric Wenzhou staff, asked there are no black "Changhong's 3212" TV, the other party is given a different answer: the black " Changhong 3212, "sold well, but also inventory.
8 cases had similar complaints
Yesterday (May 31, 2006) afternoon, the parties again came to the Riverside Business. Consumers Ms. Lee believes that shopping malls have not handed her the items ordered in her hands, but also intended to conceal, delay, should face apology, refund, and compensation for 1000. European City "Five Star" that consumers are prepaid delivery, not agreed to compensation.
The staff of Riverside business that consumers have for the payment for the goods, shopping malls should be in accordance with the customer originally saw in TV delivery, and the need to ensure the quality, appearance of color have to remain the same.
Reporter also learned from Riverside industrial and commercial, has since last September, the European City "Five Star" In addition to this complaint, there are over 8 times a similar complaint records are on the "consumer to sign electrical and not the same as the original order, "involving electrical, TV, washing machines, refrigerators, air conditioners.
Currently, Riverside Business is still further handling this complaint.
[Key words]:
Five Star
Home appliance chain
Information Appliances
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