Foreign flat TV warranty door "new customers only" less sincere
the two foreign brands announced
Flat Panel TV
Display three-year warranty
Flat TV warranty door follow-up reports
Under pressure of public opinion,
LG
Sony and other foreign brands to break the silence, announced last weekend flat TV screen warranty extended to 3 years, but the reporter found that the commitments made by foreign brands is for "users to buy from now on", and had to buy foreign brands consumers can not enjoy this "additional
Service
. "
Latest trends
Foreign announced two flat
Screen 3 years warranty
3 this year? 15, foreign flat-panel TVs to the cusp of being pushed above the often-criticized flat TV screen become the target for 2-year warranty period. LG, Sony last week, the first foreign leader to stand on the flat-panel television screens that provide 3-year warranty. In LG's official website, LG said the move to "Care for a new customer service initiative," proclaimed March 18 in China since the implementation of the new flat-panel television warranty service, under the new terms of service, LG
Electronic
Flat-panel TV screen will provide 3 years warranty service, LG will also move up to the strategic level, called "the flat-panel TV is the release of the new service warranty LG Electronics to focus on customer experience, improve service quality is another strategic move . "
LG Sony followed later, in March 19 also announced the adjustment of service initiatives, Sony decided to buy from March 19th Sony
LCD TV
LCD Screen Saver users will be revised 3 years of service. Sony side said that the company is working with relevant government authorities and consumer protection department actively communicate and consult in order to determine its various services under the guidance of the details and scope.
Reporters yesterday from the
Home Appliances
Chain store surveys conducted, the two foreign commitments have been fulfilled, store sales staff told reporters that the two brands are now buying flat panel TV manufacturers can provide 3-year warranty period. The reporter expressed concerns about whether the implementation, sales staff, said, "will invoice warranty 3 years no problem."
Industry reaction
Most foreign brands have not yet made it clear
Notably, Toshiba,
Samsung
, Panasonic, Hitachi, Philips and other several foreign brands have yet to make it clear that the screen is still two years warranty period. In
Suning
And Gome stores, sales staff told reporters, stores have not yet committed to these businesses, "additional commitments", that is, starting from the first 3 years store warranty service will be borne.
In addition, commitments have been made even LG and Sony, are also indicated in its statement against the "users to buy from now on." LG's customer service as consumer advice phone, customer service told reporters the current three-year commitment screensaver for March 18 to purchase from the user. LG relevant person in charge to respond to this newspaper, had purchased the consumer can enjoy the "additional services", the company is still under study, "I believe there will be unveiled next week."
Sony customer service said after the TV screen to buy the warranty period or 2 years, the proposed press "first ease of use," a problem "re-contact."
Consumer reaction
Protection that have been purchased by the user is not in place
Many consumers were disappointed.
Some consumers on the network, said foreign brands such acts as "both ways", aimed to restore the credibility of the brand in order to avoid lost sales, but users who already purchased, and did not really want to provide peace of mind after-sales service guarantee.
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