General Manager Kim Hyung Kumho Are: Drum Package Owner Is Responsible For The T
Core Tip: 24.8 million tires are no drum package that only God can do, now there’s drum package Kumho Tire case, most were caused by improper use, and quality does not matter. Therefore, whether Kumho or other brands, is now the world’s major brand drum package did not think the explanation is that quality problems, mainly drivers, improper use.
Constantly being presented in the fact that among the Kumho Tire Still choose to refuse recognition, Kumho (China) tires Sell General Manager Kim Hyung reporters are told reporters when questioned before all seem to not exist in his, or is judged to be invented.
In fact, after a few months after the complaint was a large area, Kumho prefer passive, or even escape to test consumer tolerance. So far, Kumho tires do not think any self-produced quality problems, “Our inspectors have found problems on the identification of the tires done, for now, most of the tires are not qualitative, but the driver caused by improper use. ” Kim Hyung
if the following were news reporters on the issue, the answer was true, it means all of the consumers and the media into a group of misjudgment, if the problem Kumho is covered, at least from a business ethics on the current to their trial.
Perhaps there are several issues to be re-verified, the Chinese and European standards are really about the same? Kumho in the end there is no recall some of Zhejiang’s consumer tire? Drums really not tire quality problems? The face of reporters, Kim Hyung are given their say.
Claim 1: Standards and Europe about China
Reporter: China’s domestic and export Kumho tires, standard, what is the same?
Kim Hyung all: that each country has its own standards for tires, we are in accordance with the standards of each country to produce tires, and domestic standards in accordance with CCC in China, the United States is the DOT standard, Europe is the EC standard.
Reporter: from the production process and quality point of view, whether a different standard than another?
Kim Hyung are: almost no difference, now is the most stringent European standards, while China and the European standards are similar, so we can not say that China’s low standard.
Reporter: Domestic and export of tires is the same production line out of it?
Kim Hyung-all: Yes, all three plants currently produce Kumho (Nanjing, Tianjin, Changchun).
Reporter: For the AQSIQ of the Kumho criticize, can talk about your position?
Kim Hyung all: you say “name and shame”, I do not think it appropriate. General Administration of Quality Supervision, Inspection Center under the management of defective products is mainly about consumers Car Dissatisfaction, including the many projects, including a total of 495 tires from the complaint, referred to the Kumho and Hankook, General Administration of Quality Supervision, Inspection only listed out, I do not think that is criticized.
495 complaints since the case was only mentioned Taihe Korea Kumho, said two more were the number of complaints, that no others? May be, but why not put forward, this I do not know.
Argument 2: Kumho complaints will not be the first
Reporter: Why Kumho complaint would be more much?
Kim Hyung all: from the perspective of our factory, 495 were complaints from car models not listed may Kumho provide them with the number of tires are more quantitative terms, therefore, our case (the tire was complaints) are more, but the data provided in the General Administration of Quality Supervision, Inspection, Kumho and other tire brands complaint did not list specific data, if the ratio (the number of complaint cases / provider of tires), I think we will not is ranked first.
Kumho and Hankook tires in the Chinese market accounting for about 40%, more than a dozen other smaller tire brand market share, so from this point of view, we provide the market with relatively large number of tires, a complaint The case will be correspondingly more. Kumho
assumption that only 10% market share last year (last year’s Kumho market share of about 20%), now AQSIQ disclosure report, may not appear Kumho’s name, there is a probability that problems.
Q: Why in the last year, the consumer complaints more Kumho Tire, and other tire brands almost not?
Kim Hyung all: I have already said, because more than Kumho use, analogy, other brands of tires 1000, took place inside the 10 complaints, for the 10,000, there were 50, from the amount of speaking, we are more, but in terms of proportion, one is 1%, one is 0.5%.
Argument 3: a free replacement tire is the false positive
Reporter: So the current widespread consumer complaints, are you going to do?
Kim Hyung all: this issue we feel, 24.8 million tires are no drum package that only God can do, now there’s drum package Kumho Tire case, most were caused by improper use, and quality does not matter This is not our say so, but tires are so many experts explained. Therefore, whether Kumho or other brands, is now the world’s major brand drum package did not think the explanation is that quality problems, mainly drivers, improper use.
Tire bulge is not caused by the quality, but the improper use every day, so the Kumho tire dealer last year and Cooperation Through free testing activities, the use of proper guidance to consumers.
Reporter: You said that the interpretation of experts drum package is not a quality issue, but now some domestic experts to explain your tire drum package is the quality issue.
I am an expert from China Products, usually analyzes all kind of industries situation, such as antique canopy beds , antique pine cabinets.
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