Top 4 Types of Customer Service Call Centers
Did you know that 93% of the customers who have been interviewed say that a quality customer service is vital to maintaining brand patronage? This data was provided by Creative Strategies. Inc, a US based leading market research company, since 1969. Customer service call centers have gained great popularity very quickly. BPOs offer a business organization more secured and profitable future in the market. There are various options to choose from in order to retain the valuable customers and market products and services effectively.
Customer Service Call Centers Based on Business Requirements
Customer service call center has created a niche for itself in the business industry. Almost every business outsources its wide range of business activities. You may choose from among the following types of BPOs based on their operational areas and functionality:
1. Inbound setup
In an inbound setup, executive entertains the calls initiated by the customers mostly via toll-free contact line. Services, such as order taking and processing, troubleshooting, lead generation, billing and payment support to customers are provided by a customer service call center. Various techniques, such as web-enabled services, email answering and live chat is used to bring optimum results in benchmarking a company’s repute and presence in the industry.
2. Outbound setup
In an outbound setup, call center customer service agents make informative calls to the potential customers as directed by the client/ company. BPOs provide outbound support to the companies, primarily for marketing upgraded products and services, increasing sales and maintaining goodwill. Vital functions, such as debt collection, administrative surveys, enrollment services and inquiring are also enabled via outbound setups.
3. Offshore BPOs
In an offshore setup, customer service call center holds representatives spread across a wide geographical range in order to entertain overseas contact with the potential customers. They are equipped to provide same services with world class quality. This type of setup works wonder for saving time and money that goes into interact with the overseas valued customers.
4. Automated Telemarketing BPO
This type of set up is outsourced to BPOs by the companies to ensure 24x7x365 quality customer support via the fully automated communication system. Qualified representatives are trained with the top notch skills and accent in order to field a large number of quality assured calls on a regular basis. This type of service is also cost effective for companies with low budget.
Call Center Customer Services – If you give due importance to customer support and are looking for a world class customer service call center, you can visit www.Providencebpo.com. The company offers all the aforementioned services. Furthermore, it has over 20 years of experience in business process outsourcing services.
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