Boost Efficiency Of A Multiple Property Chain With Hotelogix PMS
The hospitality business is a very dynamic one where there are many things that need to be considered. It becomes all the more challenging as you are constantly in a business where you are interacting with diverse people and catering to their needs. Customer care is a very important role that needs to be handled with a lot of care and sensitivity. You are into a business where people are coming and going but almost all are looking for a comfortable stay in the hotel. However many times it gets difficult to hear and solve each and every grievance. Most of the time the customer service agents are busy organizing reservations or trying to access the latest data. The problem multiplies with multiple property owners who have a large operation to handle. Even after having a property management system in place, most haven’t been able to solve this problem. However, as hotel software, Hotelogix has been able to solve this problem to a large extent.
Another problem that multiple property owners face is from their limitation to accommodate the changing needs of the industry. Therefore there tends to be a significant lapse in the flow of information and confusion prevails. It is not uncommon that information about reservation gets doubled up leading to confusion among staff and guests. Without a centralized hotel management system, the housekeeping department also faces many problems. With a complete failure in the communication between different properties, many times the in-house team prefer to stop their interaction with the guests so that they can concentrate more on the details of room reservation.
The Hotelogix hotel software comes with features that have an answer to these problems. It is designed in such a manner that it can cater to the needs of both small and mid-sized independent properties as well as multi-property chains. The fact that the web based property management system works via the internet makes it very flexible and anyone with the correct id and password can access the PMS from anywhere. The PMS also has a very reasonable payment structure.
The hotel software being web based can be operated even when the main office of the chain isn’t functioning. The property managers can easily view the current reservation position, inventory status and schedule the activities of housekeeping and other staff accordingly. In a traditional PMS, the property manager would have to call the head office even when a guest is checking out. This was required so that the centralized PMS could be updated accordingly. But now, with Hotelogix, one can simple generate a printed guest statement without involving the head office. This way, they can also inform the housekeeping staff to clean up the room. The hotel reservation system can also concentrate more on their guests without having to look into the reservation details. The back office operation also gets simplified with the PMS. Real time reports are also generated with equal ease.
Author Bio:
Prabhash Bhatnagar is Manager of Sales & Marketing, maker of hospitality management software and hospitality management system handles the key aspects of the running of client’s business, including bookings & reservations, Housekeeping, Spa, POS and generating reports
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