“black And White” Appliances Service Should Be Alert To Polarization
Under
Guangdong Province
The Council recently published data, Household Appliance Industry in 2007 and then out of all complaints the forefront of industry complaints, which on the plate
TV
Aftermarket
Service
Complaints multiplied. In contrast, ..
According to Guangdong Provincial Council recently published data, the complaint appliance industry in 2007 and then out the front ranks of the industry complaints, including complaints on the flat panel TV service doubled. In contrast,
Consumption
Those on the home appliance industry “most delicate”
Electrical
??
Air conditioning
Complaints has decreased.
Flat-panel TV and air conditioning?? Were black and white products on behalf of their strong rate of complaints, “contrast”, is that they reflect the real situation of after-sales service. At present, the state has not mandatory standard three bags of flat-panel TV, and air conditioning companies air conditioning or even to play their own brand of “10 years, 12 years repairing” commitment.
Flat-panel TV repair charges have no basis
Three bags of flat-panel TVs too short, too high maintenance costs, so consumers are generally dissatisfied. In fact,
LCD screen
Account
Machine
80% of the cost to replace an LCD screen might as well buy a new re-
TV
Most consumers tens of thousands of maintenance charges is “unacceptable.”
China in 1995 “issued by some of the goods returned responsibility for repair to replace the provisions of (the” Three Guarantees “), the specific television machine warranty for one year, the major component warranty for three years, but only for color
Television
And
Black and white TV
Machine two, flat-panel TV is not within specification.
“The implementation of the views of flat-panel TV sales service,” although late last year to implement, but because of the “opinions” is dominated by the Chinese visual association is not mandatory under the industry standard, and not be valued by enterprises. In addition, the “Suggestions,” “flat panel TV sets for repair for one year, the main parts for repair for two years” were consumers generally considered the standard too low.
Reporters also learned that although the number of domestic brands will present the main components of the package to extend the repair period to three years, but not as flat-panel TV CRT TV parts as is ”
General
“, Leading manufacturers can only offer the different types of flat-panel television parts. And on the components of different manufacturers have different definitions, such as Hisense service in its major components on the definition of a” module,
IC
“Xoceco is defined as”
LNB
, Integrated circuits, ”
Konka
Explained that ”
Inverter
,
Adapter
,
CPU
“And so on.
Appliance experts, national authorities should not only be introduced as soon as possible about the mandatory three bags of flat-panel TV service standards, the relevant trade associations should also help put the appropriate rules to regulate the market, such as required maintenance points on the maintenance of price, content, zero parts express, so that a reasonable fee, not to take the industry jargon, “fool” consumers.
Is it necessary for repairing air-conditioning is too long
Air Conditioner
, According to China’s existing laws, “three guarantees” is valid for 1 year, its main components
Compressor
Warranty is valid for 3 years. But in recent years, domestic air conditioner brands are made first machine 3 years for repair, then another company made machine for repair 6 years, and some even shouted machine manufacturers repairing 10,12 years.
This undoubtedly is a mature standard air conditioning industry in China a major expression. Domestic air conditioner brands, not only in products, technologies, production capacity, market share, foreign brands made absolute relative advantage in after-sales service has also taken the forefront in the world.
“10-year period for repair is no doubt it will bring about huge maintenance cost pressures,” a home appliance industry experts said the proposed revision of 10-year package, Gu However, the quality of business-confidence in the performance of their products, However, any machine will have the natural wear. Such a long period of time, market changes and maintenance costs are unpredictable, the meager profits support the costly air-conditioning industry and how the service cost?
Moreover, an air conditioner can not, and will unnecessarily spend 12 years is also worth exploring.
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