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The acquisition is aimed at enhancing the availability and accessibility of speech recognition and analytics solutions for the contact center market. Following the acquisition, Aurix will become a wholly owned subsidiary of Avaya.Avaya 3602 has also turned itself into a more channel friendly organizations because of the Nortel acquisition. John DiLullo, Avaya’s president of the Americas International, said that Avaya before Nortel had only 40 per cent channel sales; the rest was direct. With Nortel, Avaya now has between 75 to 80 per cent channel sales.

Avaya customers will benefit as the Aurix technology will be incorporated into Avaya Aura and other solutions in Avaya’s 3602 exam Customer Contact and Unified Communications (News – Alert) portfolios. Aurix will continue to offer its solutions through its network of OEM, VAR and reseller channels.In other speech analytics news, UTOPY (News – Alert), a company known for delivering the first-ever speech analytics product in the industry, brought to market SpeechMiner SaaS Express, the first comprehensive software-as-a-service and completely automated speech analytics solution.

The communications giant has consistently lost market share in the IP telephony market to Avaya 3602 in the last few quarters, much like its share loss in the Wi-Fi equipment market to Aruba.The STAR Awards showcase technology companies who display exceptional leadership, innovation, and commitment to delivering world-class results. Companies seeking this award undergo a rigorous evaluation process, with the winners selected by TSIA’s service discipline advisory board members. Since 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide.