Remote Infrastructure management Services: Infrastructure management for the Gen-Next organizations
In today’s globalized and techno-savvy business environment, IT infrastructure plays a major role and is not limited to just the hardware, software and the related network. With business pace accelerating, organizations from all industrial sectors, are all moving to real-time business models that involve instantaneous information and data sharing. To meet such fast paced competition, these organizations now include a number of factors under the large umbrella of the IT infrastructure with no compromise on quality and security.
IT infrastructure of the present day business enterprises covers aspects like IT policies and strategies, architecture & design, procurement, installation and management of hardware, software and networks and related equipments. Besides, it also includes tools and facilities, IT personnel, IT security, administration, audit, application development, integration and management as well as vendor management. With a large array of services under its umbrella, organizations feel the financial burden in handling infrastructure management services.
A number of organizations have entered the arena of providing infrastructure management services. However, with IT infrastructure spread out to various data centres, the leaders in the field have pioneered the next generation infrastructure management services which would remotely handle the enterprise infrastructure including data center transformation and management, network security.
The remote infrastructure management services would impact 90% of the IT infrastructure and operational expenses. This process involves remote management of workstations servers, network devices, storage devices and IT security devices. The monitoring and management under remote infrastructure services involves a combination of offshore and global delivery centre known as the Operations Management Centre (OMC) or a client operations management centre. These centers are manned 24/7 by trained professionals and are available for anytime support. With a strong focus on Networks Security and ITIL compliance and advanced processes and tools, these enterprises offer services on a Global Delivery Model with higher flexibility, control, quality and low costs. Other functions which are a part of the remote infrastructure services are Proactive monitoring of server and network devices in a Data Center, workstation Management, Server Management, Storage management, Application support, IT security Management and Help desk.
The valuable benefits offered by the remote infrastructure management services showcases why the business houses are ready to outsource these services from experts in this field. For the business houses, these services ensure right sizing of the resources amounting to increased business value, reduced total cost of ownership and overhead costs, which amounts to nearly 60% of the operational costs. Besides outsourcing, this service from the experts in this field provides the client company with technically sound professionals to remotely manage the entire complex IT infrastructure with improved Service level Management. In addition, the client company gets a better ROI on the IT investments and also saves training and upgrading of skilled staff.
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