A Brief on Answering Service and It’s Importance in Physician’s Office
Answering service is a service provided by a third party on contract for a specific period of time. Unlike the voicemail service it allows the caller to speak with a live person instead of leaving a message. This allows the caller to get the personal touch as they are able to speak with the real person directly. However, at the same time it allows the stakeholder to manage the after hour’s calls and triage them. This is possible because of the live operator who not only passes the relevant information to the caller but also makes the decision to contact the relevant person immediately or to take a message.
There has been a continual requirement of call answering services in industries related to customer care, technical support, repairing and advising units, air conditioning companies, plumbers, as well as the health care industry for surgeons, doctors and physicians and many more. The service allows these industries, organizations and companies to respond to their customers in timely and properly manner. It also allows them to maintain and provide better customer service, along with superior customer satisfaction level.
On the other health care is such industry which requires providing continuous support to the patients. As a physician one may need to make sure that whenever an emergency strikes, he / she is there to help the patient. However, it is also important to sort out triage the calls and sort out the important calls. Most likely, a receptionist or a telephone operator is always there to handle such situation and triage the calls. But the things become difficult when there is requirement to manage the after hour’s calls or when the receptionist goes for a vacation. In such difficult situations, answering service proves to be a valuable reckon for the health care industry, especially for the physician’s office. It not only proves to be effective but is also in-budget, providing a great and effective service.
Physician’s answering service is quiet distinct from a regular answering service and is complied with HIPAA (Health Insurance Portability and Accountability Act) regulations and guidelines, and maintains the call records for seven years. The live telephone operators or the agents taking the call in such a service are registered nurse, nurse practitioner and / or physician assistant. This ensures that all the operators have relevant experience and industry skills. Besides, they make sure to deliver the correct message to correct doctor and on time. It further includes managing of on call schedules for the doctors, covering both hospital staff and patients. More importantly, it helps to fill in the technology gap in the physician’s office and allows them to move ahead from the traditionally practiced live operator service by effectively managing the after hour’s calls for them.
Some of the major advantages of call answering service for health care industry includes:
1. Professional live line operators (registered nurse, nurse practitioner and / or physician assistant) to manage the after hour calls from both patients and hospital staff.
2. Live operators with in-depth experience and knowledge of health care industry and the physician’s office market.
3. HIPAA compliance.
4. Maintaining the call records for seven years.
5. Proves to be effective and in-budget service.
6. Can be integrated even on smartphone devices such as Android, Windows Phone 7 and iPhone.
7. Delivers the correct message to correct doctor and on time.
8. Includes managing of on call schedules for the doctors, covering both hospital staff and patients.
9. And much more…
Author Resource:
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