Importance of Training and Support Services in a Property Management System
Many hoteliers worry about after sales service when they consider buying a property management system. The first step for an hotelier to get a new technology is always the decision to adapt to a change, a change that can help improve the hotel in many ways. Once the decision is taken, it is very important to evaluate the market properly. No one really wants to block his money on something based on hearsay. A well researched study on the various property management systems is imperative if you want to get the best deal.
When considering buying a web based hotel software, one of the important things that you should be looking at is the training and support services. It is often seen that hotels are satisfied with a PMS when they see that the application can handle room reservations, check-ins and check-outs, the finances etc. what they neglect is whether the web based hotel software is easy to use. Though many PMS claim that they are easy, it is always advisable to choose a system that provides you with training and support services.
What does training and service mean?
• 24X7 availability: You can encounter a problem with the hotel PMS software anytime. It is thus important for you to see that the vendor is always available to help fix the problem.
• Methods of troubleshooting: How does the vendor solve your problems? Do they personally visit if the situation calls for it? Can they solve the problem through remote access? Are webinar sessions a part of their service? Get the answer to these questions.
• Training options: Though most of the property management systems nowadays are easy to use and can be handled by anyone, even then having a helping hand in the beginning can be beneficial. Try to get a training session from the vendor so that you are not confused about any component of the system.
• Software updates: With the changing facets of the industry, software updates, newer versions are the norm. Your web based hotel software is also likely to see changes. But do you get the benefits of an update from your vendor or do you have to pay extra to get an updated version of the PMS?
• History of your inquiries: Does the vendor remember you when you contact them? Have they maintained a record of the issues that you had previously failed? This is important to understand how much they take care of their clients and how important are you for them.
Author Bio:
Prabhash Bhatnagar is Manager of Sales & Marketing, maker of Motel Software and Property Reservation System handles the key aspects of the running of client’s business, including bookings & reservations, Housekeeping, Spa, POS and generating reports.
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