Toshiba 3 Tv Vertical Line Customer Service Staff Are All Sorts Of Trouble Shirk
I am a consumer of Shenyang, in July 2008 in Shenyang, Dalian, Europe and Asia Joint Venture purchased a Toshiba
TV Limited production model 46XF300C LCD color TV, buy a lot of confidence when the salesman to tell me that television will not be wrong, and 2-year warranty.
Machine in September 1, 2009 found that the TV screen from the left side of the border at the start 20cm from top to bottom after the red line running through the vertical length of the random device to change the boot time impact effect of television programs . I revised September 3 Daily, September 5 about Toshiba home
Service . Toshiba home sale evidence, the answer I went back to report, let me wait for notification. Toshiba to announce a few days for 46ZV550C can change the time on television but did not identify the specific need to wait. It was not eager to replace him permission. But nearly a month has passed without any replacement Toshiba response time, customer service contact with the 800 is every means shirk, accused of no specific time, can only wait to see the other side shipments of Dalian, Dalian asked Phone said did not know, a rogue image.
Also, I was in September 2008 in Shenyang prosperous family purchased 2 sets of Toshiba 37AV300 TV, came back two months to buy time to find boot image after the sound is not the case, restart after the restoration of normal , and then contact Toshiba service, and no failure to tell me the reason, but simply to re-wire the first mating. Recently, two television has appeared in varying degree black case, and the black screen phenomenon took off, once again contact Toshiba sale, after-sale home and told me this is a direct exchange items before, but now the situation Toshiba need to be home to see a black screen maintenance, because they did not see a black screen door it can not repair, but the attitude was extremely arrogant and told me that only such a deal. TV would over a year
Warranty Toshiba Obviously, such practice is to delay the time to deal with the problem of attitude is extremely irresponsible.
Through the Internet to understand the situation, the country has a lot of vertical lines, black screen happen, understand that the country has more than 100 people have been gradually model TV with the same technical problem occurred (and there should be no more consumers to understand the truth), so many problems of television, Toshiba Do not identify the reason. And some consumers after a two-for-screen, even after replacement there are different happen.
The light of these circumstances occur, already has the brand from a product technology,
Service Attitude, ability to completely lose confidence in the service, I request a refund or return in the same mall for redemption other brands of television.
As a victim of the incident and China’s consumers, journalists are invited to help call, reported exposure to help all consumers a reasonable solution for the problem as soon as possible.
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