The Dangers of Unethical Business Practices
The business in today’s world has become a more of strategic affair as it needs a lot of planning. Earlier business was based on a good product, however in today’s world the services that are offered is makes a lot of difference. Thus those who run business of any dimension need to make sure they complement the product with a good service to the customer. Many customer who go for the services, check what are the reviews for the product on the public domains. Thus we can see many of the organization trying to train their employees with customer handling skills.
When it comes to customer handling, we have seen many news when because of the customer handling many organization had to fire those employees who have not been able to meet the customer’s exception. No matter big or small, Business leaders should always try to handle the customers with care. Recently there was a lot of hype when a employee of a popular Pizza store had to fire an employee who had made a racist comment on the employee. The management was quick enough to respond to the incident, they not only removed the guilty employee but also made sure that such incident will not happen in future.
Above incident give a strong message, treating the customer is must and in any case if any unfortunate incident such as above is occurred or is brought to the notice they should try to make sure they do not try to cover up the mistake instead try to investigate the issue and correct the mistake and let the customer how much they are valued. Customers will appreciate your honest apologies and will understand it was a personal fault and will move on. Thus always try to be honest with the customer and let them know how much you care for them.
As an organization you also hold some responsibility towards your customer and thus it is more or less the duty of the organization to make sure you get the employee propel trained for the customer handling and let them know the best practices and handle the situation properly. There may be many instances when you may like to take some alternative way to get the work done as there are many practices which may not look ethical but more successful, but we need to understand these unethical ways may be exposed some day and can cause defame to the business and thus can cause a lot of harm to the hard earned reputation of the business. Thus always keep a close eye on the work culture in different department of your business as unethical business practices can only bring harm to your business.
About the author Simran is a SEO expert working for Value 360 Top public relations agencies in Delhi. Leading public relations agency offer public relations services like: Digital Media Promotion, Investor and Analyst Relationship, Crisis Communications, Integrated Marketing, Strategic Counsel and event management.
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