Fast Lane expands training offering in Cisco Unified Contact Center
With the help of Cisco UCC products, companies can create intelligent contact routing, voice self-service, computer-based telephony and contact management for multiple channels over an IP infrastructure.
“Administering Cisco Unified Contact Center Enterprise” (AUCC)
This training is primarily aimed at channel partners or resellers and system engineers who work daily with Cisco Unified Contact Center Enterprise (CCE). They acquire basic knowledge about the functioning of the CCE system, the routing application Intelligent Contact Management (ICM) and Cisco Outbound Option. The participants then independently configure the CCE software. They also use the ICM software to make calls from Cisco Unified IP IVR (Interactive Voice Response) and the Cisco Unified Communications Manager to route. Furthermore, to show the coaches how to locate using ICM configuration errors and let the Cisco Outbound Option Setup.
“Deploying Cisco Unified Contact Center Enterprise software” (DUCC)
DUCC is designed especially for Cisco channel partners and resellers and system engineers who use Cisco Unified CCE products. Graduates will learn how they plan to install CCE optimal, and perform basic troubleshooting. Also explain the Fast Lane specialists the capabilities, processes, and fault tolerance of the system. Finally, the participants put their theoretical knowledge to use by installing under the guidance of the Cisco Unified CCE software and troubleshooting tools.
“Deploying Cisco Unified Intelligence Center” (Duic)
Unified Intelligence Center (CIUC) 8.0 Cisco has developed a comprehensive end-to-end solution for data management. With its help, users can create reports and manage multiple data sources on different Cisco product families away. In this course, give the instructor, as Cuic installed, protected and appropriately managed. In addition, the participants deal with the possibilities and concepts for the creation of reports. They also learn how to combine information from data sources such as CCE and Cisco Unified Customer Voice Portal (CVP) with additional information resources to meet customer specific requirements.
Learn more on flexpod training or springsource training.
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