Convenience using 800 phone numbers
800 phone numbers continue to provide businesses with the presence and identity that they need to have. Frequently included in promotional materials and also other collaterals, 800 phone numbers offer convenience to callers (customers and prospects) via call features and zero call costs.
But does your 800 number give you, as the number owner and as a business, the convenience that you deserve? Your service provider has the responsibility to provide you quality service, the same responsibility you have towards for your customers.
For the callers: Outstanding call quality. What good is an 800 number if it is vulnerable to dropped calls and low call quality? This can be one of the most essential factor you need to look at when choosing an 800 number – if it comes with a powerful and reliable system.
For you: Reliable phone system that’s easy to maintain. At times we think that quality is usually expensive. While it’s true that top quality products don’t come at dirt cheap rates, they’re not inaccessible. In fact, by way of Voice over Internet Protocol, even start-up businesses are in a position to get their own toll free phone system. Without the heavy burden of keeping an on-premise infrastructure that’s dependent on difficult hardware and wiring users are assured of superb call quality. VoIP providers rather host the systems and charge one-time setup fees.
For the callers: It is a given that calling a toll free phone number is cost-free. But does that mean that you simply have to pay hefty phone bills every month? And how about scammers or pranksters who call with out any intention other than to waste your time and money?
For you: Despite the fact that it’s far more pricey to obtain toll free numbers than it is to get your own local number, the call expenses should not be proportional to the price difference of their acquisition. VoIP service providers have plans as low as $10 a month, including access to features like call forwarding, answering guidelines and auto-attendant. You are able to even go for an unlimited plan if you obtain high call volume at times.
For the callers: Instant answers to calls. A long and winding call directory which takes them to an extension that’s unattended is one of the biggest turn-offs to callers. Do you tire yourself the entire day answering telephone calls relentlessly? Is one extension bombarded with calls, while the others remain unused?
For you: Intelligent call routing system. Choose a phone system that is intuitive enough to route calls to extensions that get the least number of callers. Ask your vendor about this function. Not only will this help you manage calls better, but it may also be fair to all your employees. Calls will be distributed evenly, so everyone gets the chance to contribute to the company, and no one is stressed.
Your business is as much a customer as your clients are, and you deserve excellent services. After all, you pay for them too. Your understanding of great customer service will rub off on your selection of providers and your client relations. Get a toll free subscription that does not short change you.
Find out more about 800 phone numbers articles along with other valuable details on our website. Our 800 number system provides many conversation reasons why you are your business. I suggest you know them and compare which telephone system provider that operates best to match your business needs.
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