Convenience for both you and your customers via 800 phone numbers
800 phone numbers continue to supply businesses with the presence and identity that they need. Often included in promotional materials as well as other collaterals, 800 phone numbers give convenience to callers (clients and prospects) through call features and zero call expenses.
But does your 800 number give you, as a business and as the number owner, the convenience that you simply deserve? Your service provider has the responsibility to give you quality service, exactly the same responsibility you have towards for your customers.
For the callers: It’s a given that calling a toll free telephone number is totally free. But does that mean that you simply have to pay hefty phone bills each and every month? And what about scammers or pranksters who call without any intention other than to waste your time and money?
For you: The call costs should not be proportional to the price difference of their acquisition, although it is much more costly to get toll free numbers than it is to obtain your own local number. VoIP service providers have plans as low as $10 a month, which includes access to features like call forwarding, answering rules and auto-attendant. If you receive high call volume at times, you are able to even go for an unlimited plan.
For the callers: Instant answers to calls. One of the biggest turn-offs to callers is a long and winding call directory that takes them to an extension that’s unattended. Do you tire yourself the whole day answering telephone calls relentlessly? Is one extension bombarded with calls, while the others stay unused?
For you: Intelligent call routing system. Choose a telephone system that is intuitive sufficient to route calls to extensions that get the least number of callers. Ask your vendor about this feature. Not merely will this help you manage calls better, but it can also be fair to all of your employees. Calls will probably be distributed evenly, so everyone gets the chance to contribute to the company, and no one is stressed.
For the callers: Outstanding call quality. What good is an 800 number if it is vulnerable to dropped calls and low call quality? When choosing an 800 number this is probably the most essential element you need to look at – if it comes with a powerful and reliable system.
For you: Reliable phone system that’s simple to maintain. At times we think that quality is usually pricey. While it is correct that high quality products do not come at dirt cheap rates, they’re not inaccessible. Actually, via Voice over Internet Protocol, even start-up businesses are able to have their own toll free phone system. Users are assured of excellent call quality, without the heavy burden of sustaining an on-premise infrastructure that’s dependent on complicated hardware and wiring. VoIP providers instead host the systems and charge one-time setup fees.
Your business is as much a customer as your clients are, and you deserve excellent services. In the end, you pay for them too. Your understanding of excellent customer service will rub off on your client relations, and your selection of providers. Get a toll free subscription that does not short change you.
Find out more about 800 phone numbers articles along with other valuable details on our website. Our 800 number system provides many conversation reasons why you are your business. I suggest you know them and compare which telephone system provider that operates best to match your business needs.
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