COMPANY PEACEFULLY HANDLES CONSUMER COMPLAINT AGAINST BAJAJ AUTO
Bajaj Auto is one of the leading manufacturers of the two wheelers and the three wheelers in the whole world. It is a part of the Bajaj Group which is one of the top ten business company in India. It is a well known company across many countries in Middle East, South, Latin America, South East Asia and Africa.
Since it is such a big company it also has several problems coming up each day which they have to solve within few days to satisfy the customer. With more power comes more responsibility and the company has realized it that is the reason behind forming the customer care center.
The company knows that if they have to satisfy the customers they have to solve their problems and grievances first. Thus the company has established a customer care center where the consumer complaint against Bajaj Auto can be registered or filed. The company attends to each call and problem very calmly and provides them with all the details one need.
There are several ways to file a consumer complaint against Bajaj Auto. One way is to call at the customer care center and take a number. The other way is to send them an e-mail where the reply is quick. The third way is to fill the consumer request form available on the website of the Bajaj Auto.
Besides this on the internet there are several complaint forums where the consumer complaint against Bajaj Auto can be registered. These forums then pass on the complaints to the customer care center and also solve their problem if they can at the initial level. The forums know that most of the customers do not know the way to file a complaint thus they help them.
There are various types of complaints which have come from the consumer and most of the complaints have been regarding the service provided by the company. There are many customer care centers which do not behave in a good manner with the consumers when they are on the phone. Other complaints have been regarding the bike and its parts.
The company must understand that it becomes irritating for the customer if they are put on hold by the customer care center. Even if they have put the person on hold because the concerned person is busy solving the problem of any other consumer, the primary customer won’t understand that. Thus the customer care must tell the consumer other ways to file complaint.
A consumer complaint against Bajaj Auto was regarding the unsatisfactory service provided by the company. The consumer stated that he has used the bike for few months and in the first two services the engine top was broken and then fixed by glue.
Well this is not the mistake of the company but the mistake on behalf of the employee working in the company. Thus the consumer must fill in the request form available on the internet and also get a complaint number instead of just posting it online on various complaint forums.
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