RIGHT WAY TO MAKE COMPLAINT AT APOLLO TYRES CUSTOMER CARE
There are many people who have complained about the Apollo tyres but the company has not listened to those complaints. The reason can be that those complaints are not registered. People usually talk to the outside person and feel that they made a complaint. Well if one has any complaint against the company they must file it at Apollo tyres customer care.
One should know the perfect way to file a complaint rather than just calling the technician or the person from where one bought the tyre. One must call the Apollo tyres customer care and then file a complaint. The customer care department will even give the customer a complaint number which will make the complaint registered.
It usually happens that people call at the customer care and then the person says that the complaint has been registered and cuts the call. Well one should know that when the complaint is registered the person is given a number so that he or she can call back on the customer care again and know about its progress.
Some people feel that it is better to go to the company and tell them to repair it. Well one must understand that the company also needs some time to know about the problem which the customer is facing. Thus it is necessary that the customer must makes complaint first and then decide to take action if it is not attended properly.
It has also happened with many people that they keep on calling the technician or the person who might not be the in charge of the tyre and he passes the wrong information to the customer. This might lead to confusion and customer dissatisfaction. Thus one must call at the customer care and then ask for the number of desired authorized person.
In certain cases it has happened that the customer keep on calling the numbers given to him or her by various people and he or she is put on hold or connected to another person. Thus the customer must look for the number of the Apollo tyres customer care on the internet and then make a call.
Even then if the customer care is not responding one should send e-mails to the company. Sometimes the company responds quickly with the mail and people can easily get the answer to their problem. Thus always calling the customer care is not the right choice one should know the various ways to get the answers.
It is not the mistake of the company alone, sometimes the customer even tries to hide his or her mistakes and put the blame on the company. Thus the company needs time to know about the situation and then it takes the decision.
So the customer must understand that the company is not turning into a stone which will not answer any problem. The company only needs some time and during that the people need to wait as it is a longer process. One should even make regular calls to the Apollo tyres customer care and if possible record the conversation for just in case.
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