Complaint against Honda
Honda though Japanese has a worldwide service network. Automobiles and motorcycles are the best known Honda products. Though it is widely acclaimed in the field of automobile manufacturing, it also faces customer complaints from time to time. The complaints against Honda range from malfunctioning machine parts of the automobiles bought to the anomalies of the dealers. Some of the grievances include bikes not working properly or up to standard and the warranty being expired because of incorrect servicing. Some models of the bike are a source of irritation for the customers and those models are still not replaced by the company. Some of the customers complain that if they by any chance misplace their service book, new ones are hard to get even after repeatedly informing the authorized dealers or the service station.
Honda is also widely acclaimed car manufacturer. But customer complaint against Honda is registered even with the cars also. A few customers often complain of failure in commitment and irresponsible behavior from the part of Honda. When an accident damaged car was sent to the maintenance centre for servicing with its front light and bonnet broken, it was returned back to the concerned customer in exactly the same condition. Even a few parts like the fog lamp, front sheet lock, tyre mud protector, driver side foot mat were missing among other things. Even after complaining there was no fruitful result. Some of the cars even fail to get started after returning from the servicing centers and sometimes the centre locking system fails to function totally. This is very shameful on the part of a reputed company like Honda. Some other customers complain that their cars were not returned in the scheduled time after servicing. Further there is widespread grievance regarding the quality of service offered in the Honda servicing centers. Other common problems even with new cars include the original color of the logo of the car wearing off even before six months. Horns sometimes get short circuited with light. Locks are also found to get jammed. By enquiring the customer service official the response obtained are either very ridiculous or sometimes there are no response at all. Sometimes the car bought are not provided with basic items like side door cover, handle cover, Teflon polish etc. These are very damaging to the image of a well known company such as Honda.
The company is aware of the customer grievances and tries in its own ways to sort it out. The reputation of the company is huge and they treat customer dissatisfaction with care. There are helpline numbers available where a customer can directly talk to the concerned authority. Servicing centers are available for damaged cars or cars that need any kind of professional assistance. A team of technicians cater to the car and the servicing stations are generally well equipped with instruments. Further there is an official Honda webpage on customer service. This page provides various information regarding the contact details of the company, hot line numbers, answers to frequently asked question among other things. These are done keeping the benefit of the customers in mind.
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