Eight Key Terms in the Field of Driver and Vehicle Monitoring
Here are a few key terms that will help fleet managers and safety specialists evaluate driver and vehicle monitoring services, also known as “How’s My Driving” services.
Pareto Principle — Also known as the 80/20 rule, this principle states that often times 80 percent of the effects come from 20 percent of the causes. In fleet-management terms, this means that a small percentage of a company’s drivers are responsible for the majority of the safety-related company risks. These are the drivers that a vehicle-monitoring service should help to identify and council.
Observation Reports — Emailed reports are received by a driver’s supervisor after a call is made to a 1-800 How’s My Driving service.
Drivers with Multiple Calls — A specialized report highlighting the small number of drivers who are receiving multiple Observation Reports. These drivers should be counseled as soon as possible and be required to take on-line training to correct the negative driving actions and behaviors that are putting the company at risk.
Call Recordings—Recordings of calls from which the Observation Reports were made. Recordings should be available to the fleet safety manager for further information and/or investigation.
Observation Reports per 100 Vehicles per Month — One of the important metrics fleet managers use to assess how one division of the company is doing in comparison to other divisions.
NAICS Ave. Observation Reports per 100 Vehicles per Month — A metric fleet managers use to assess how their companies are doing in relation to other companies in the same NAICS code. Your safety monitoring provider should be able to give you this information.
Collision Countermeasures and Targeted On-Line Training — Driver counseling and targeted on-line training produced specifically for the driving actions or behaviors referenced in the Observation Reports. They should be short, focused on actions and behaviors, contain tests of the material, and all results should be tracked on management summary reports that fleet managers receive.
On-Line Snapshot Reports — Excel-based reports, available online, at any time, with the following information on separate worksheets:
Summary page: summary information, such as reports for 100 vehicles per month, NAICS reports per 100 vehicles per month, top five complaints, and divisional breakdown statistics.
All Observation Reports for the date range requested—one report per Excel row.
All Drivers with Multiple Calls for the date range requested
Detailed Fleet Summary
There are other components to vehicle-monitoring services; however, these eight terms are a good primer for those interested in such services.
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